Missing UI buttons on WPBakery modals

This topic has 10 replies, 2 voices, and was last updated 6 months, 1 week ago by Aizaz Imtiaz Awan.

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July 9, 2024 at 10:31 pm #582211

fusion01wp
Participant

Hi, I’m using WPBakery page builder and am not seeing the ‘close’ and ‘save changes’ button / UI options appear. I’ve used both this builder and Woodmart for many development sites and never come across this before. I will screenshots and also include admin access.

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July 10, 2024 at 2:54 pm #582413

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

Best Regards.

July 10, 2024 at 5:41 pm #582487
fusion01wp
Participant
Thanks. I removed all plugins but critical 3: js_composer, WooCommerce and Woodmart-Core but the issue still persists. I’m currently working on the site so might have to re-enable a few, please note that doesn’t mean I didn’t disable them earlier.
- This reply was modified 6 months, 1 week ago by fusion01wp.
July 11, 2024 at 9:12 am #582559

Aizaz Imtiaz Awan
Keymaster

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Best Regards

July 11, 2024 at 3:07 pm #582692

fusion01wp
Participant

Hi there, unfortunately that didn’t fix the issue… I changed it to the default WordPress 2024 theme and the issue persists. Must I take this up with WPBakery / Visual Composer support or can you assist kindly further?

July 11, 2024 at 3:47 pm #582701

Aizaz Imtiaz Awan
Keymaster

Hello,

You have checked with the default theme and the issue still remains. It means it is not our theme issue. Please contact the WPBakery community in this regard. They will guide you better.

Best Regards.

July 11, 2024 at 3:49 pm #582703

fusion01wp
Participant

I have to then pay for WPBakery license to get support. I paid Xtemos for a license – why must I then pay again to fix an issue with a page builder that you include and should therefore take responsibility for?

I will not pay for another license to get support from them.

July 11, 2024 at 3:59 pm #582704

fusion01wp
Participant

Surely this is an issue you should take up with them on my behalf? You have a support relationship with them – I do not.

July 12, 2024 at 2:08 pm #582929

Aizaz Imtiaz Awan
Keymaster

Hello,

I have found that you have disabled the save changes button, from the WP Bakery settings >> by enabling the auto-save option. Please uncheck this option then your issue will be solved.

https://ibb.co/hV5H5N8

Best Regards.

July 12, 2024 at 5:21 pm #583014

fusion01wp
Participant

Genius, thank you. I cannot believe they don’t label this feature as to the implications!!!! Caused a lot of drama for me!!!!

July 13, 2024 at 10:23 am #583077

Aizaz Imtiaz Awan
Keymaster

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.
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