Home › Forums › WoodMart support forum › No shipping address.

No shipping address.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • July 12, 2024 at 3:13 pm #582961

    gerard.drent
    Participant

    After a customer has ordered a product, he will receive an email.
    However, the expected shipping address is not included in the email message.

    There is also no shipping address on the Order Completed screen.

    Settings are correct and the customer can enter a shipping address.

    What could this be?

    Version WordPress = 6.5.5
    Version Woocommerce = 9.1.1
    Version WoodMart = 7.5.2

    Website: https://aristokadopakketten.nl/

    See attached pictures.

    Attachments:
    You must be logged in to view attached files.
    July 13, 2024 at 8:38 am #583061

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

    Best Regards

    July 16, 2024 at 2:57 pm #583695

    gerard.drent
    Participant

    Hi,

    The WooCommerce Storefront theme had no results.
    I have now been working on disabling the various plugins.

    Still no results.

    What are the standard plugins supplied by WoodMart?
    Which ones can I temporarily stop?

    July 16, 2024 at 3:03 pm #583697

    Artem Temos
    Keymaster

    You can find the list of theme-related plugins in our documentation https://xtemos.com/docs-topic/installation-process/

    July 16, 2024 at 3:26 pm #583705

    gerard.drent
    Participant

    Hi,

    The following plugins are still working.
    But still don’t see a shipping address
    Any tips?

    Really simple SSL
    Redus Framework
    Slider Revolution
    WooCommerce
    WoodMart Core
    Wordfence
    WPBakery

    July 16, 2024 at 3:30 pm #583707

    Artem Temos
    Keymaster

    Hello,

    Thank you for the update. Since you’ve tested with the WooCommerce Storefront theme and still experienced the issue, it suggests the problem may not be directly related to our theme.

    Kind Regards

    July 16, 2024 at 5:23 pm #583734

    gerard.drent
    Participant

    OK, my client has two webshops with the WoodMart theme.
    Both has the same problem.
    But if it is not your problem.
    Some tips would be helpful.

    July 17, 2024 at 9:40 am #583848

    Artem Temos
    Keymaster

    Hello,

    I would be happy to help, but I don’t know the exact cause of the issue. It’s probably either a WooCommerce configuration problem or a plugin conflict.

    Best regards

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)