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The full screen search results are different from the header search results

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • July 16, 2024 at 4:51 am #583544

    kannour
    Participant

    When you search for products in the search box on the header, the products appear normally. But, for example, when I search for an incorrect name in the search box on the header, then pressing OK, it takes me to the wide search screen. After that, I enter the correct search word, but it tells me that nothing was found.

    July 16, 2024 at 10:48 am #583610

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    July 16, 2024 at 10:40 pm #583766

    kannour
    Participant

    Hello

    Here is the login information

    July 17, 2024 at 11:01 am #583890

    Luke Nielsen
    Keymaster

    Hello,

    Try to set the “Products” post type for the search – https://take.ms/uyJMm and then recheck the issue.

    Let me know the result.

    Kind Regards

    July 17, 2024 at 10:30 pm #584044

    kannour
    Participant

    Hello

    We set it up but the issue is not resolved.

    Why not try setting it yourself so as not to waste time.

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    July 18, 2024 at 3:01 pm #584246

    Luke Nielsen
    Keymaster

    Hello,

    With the product search, it works well – https://take.ms/SEtKj

    As for this one from your screenshot – https://take.ms/vvT04, that search is related to the Posts and it shows only when you click on the “Show all blog results” – https://take.ms/kxead . Also, I have checked your posts and I do not see anything related to “Neclaces” – https://take.ms/pIBVa

    Kind Regards

    July 19, 2024 at 4:50 am #584325

    kannour
    Participant

    We do not want blogs to appear in search results. We only want to show results for products when searching in full screen mode

    July 19, 2024 at 11:38 am #584399

    Luke Nielsen
    Keymaster

    Hello,

    So disable them via Theme Settings -> General -> Search – https://take.ms/oNHeP

    Thank you in advance.

    Kind Regards

    July 20, 2024 at 12:39 am #584505

    kannour
    Participant

    Hello

    Thank you. The issue has been fixed when browsing from a computer. But when browsing from the phone, the problem remains the same.

    • This reply was modified 6 months ago by kannour.
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    July 22, 2024 at 9:49 am #584681

    Luke Nielsen
    Keymaster

    Hello,

    May I disable 3rd party plugins for testing?

    Also, the server blocks header builder – https://monosnap.com/file/vHl7IjofPQvrROaogGJ1DyIEdSL5S7. It seems that mod_security is enabled on your server. Contact your server and ask them to disable it.

    Kind Regards

    July 22, 2024 at 2:47 pm #584807

    kannour
    Participant

    Hello
    According to the activity log, you have already disabled the plugins.

    Can you unblock via FTP?

    July 22, 2024 at 3:01 pm #584812

    Luke Nielsen
    Keymaster

    Hello,

    In general, you can disable it via C panel, here is an article on how to do it – https://www.inmotionhosting.com/support/edu/cpanel/how-to-disable-modsecurity-cpanel/

    Kind Regards

    July 22, 2024 at 6:24 pm #584913

    kannour
    Participant

    Hello

    I contacted siteground hosting support and they told me the following

    have you checked with your theme support if there is any other way for this to be done? MOD_security is indeed enabled on all servers and website hosted by us and we do not recommend disabling it.

    July 22, 2024 at 6:30 pm #584914

    kannour
    Participant

    My dear, I realized something too. When searching with the correct word in full screen mode, only blogs appear. Products do not appear.

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    July 22, 2024 at 6:41 pm #584917

    kannour
    Participant

    Also, hosting support told me this

    I want to point out that while we are using a web application firewall based on mod_security, it is part of our fully managed hosting solutions and it cannot be deactivated.

    That said, I checked the web application firewall logs and no errors related to your website are present. As such, please provide us with detailed, step-by-step instructions, how we can recreate the 403 Forbidden response code from your screenshot, so we can recreate it, and assist you further if the problem is hosting-related.

    July 23, 2024 at 5:23 pm #585162

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    If you are able to edit the Header builder, then navigate to WoodMart -> Header builder -> Mobile -> Mobile menu and set the “Product” post type here – https://take.ms/PSiMS, then it should show only products

    Kind Regards

    July 23, 2024 at 10:30 pm #585220

    kannour
    Participant

    It has been repaired.
    thank you for your effort

    July 24, 2024 at 10:40 am #585302

    Luke Nielsen
    Keymaster

    Hello,

    You’re welcome! I’m glad to hear the issue has been resolved.

    If you have any more questions or need further assistance, please feel free to reach out.

    Have a great day!

    Kind regards

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