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  • #583641

    fedorvasiliev.ru
    Participant

    question

    #583805

    Hung Pham
    Participant

    Hi fedorvasiliev.ru,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the issues to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    #584548

    fedorvasiliev.ru
    Participant

    OK

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    #584601

    Hung Pham
    Participant

    Hi fedorvasiliev.ru,

    Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

    Kind Regards

    #584604

    fedorvasiliev.ru
    Participant

    I checked with the Twenty Twenty-One theme and it’s not there either, but the plugin developers claim that the problem is in woodmart and said they will contact you.

    #584643

    Hung Pham
    Participant

    Hi fedorvasiliev.ru,

    I have checked with the default theme the issue still persists. It means that it is not our theme issue. Please contact the author support in this regard they will guide you better.

    Best Regards.

    #584647

    fedorvasiliev.ru
    Participant

    This is what the plugin developers write to me!

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    #584730

    Hung Pham
    Participant

    Hi fedorvasiliev.ru,

    It’s very strange, I confirmed with our developer that we do not have any code in the them that hides the quantity. You can check by yourself.

    It also happened with the default theme Please report this to contact the author support.

    Best Regards.

    #585165

    fedorvasiliev.ru
    Participant

    .

    #585188

    Hung Pham
    Participant

    Hi fedorvasiliev.ru,

    To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    #585211

    fedorvasiliev.ru
    Participant

    1

    #585310

    Hung Pham
    Participant

    Hi fedorvasiliev.ru,

    We won’t charge any extra fee but as I explained to you before, it happened to default theme as well so please report it to author plugin and ask them the functions which used to remove it.

    Best Regards,

Viewing 12 posts - 1 through 12 (of 12 total)