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- This topic has 11 replies, 2 voices, and was last updated 1 year, 11 months ago by
Hung Pham.
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July 16, 2024 at 12:02 pm #583641
fedorvasiliev.ruParticipantquestion
July 17, 2024 at 7:59 am #583805
Hung PhamParticipantHi fedorvasiliev.ru,
Thanks for reaching to us.
To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the issues to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,
July 20, 2024 at 11:42 am #584548
fedorvasiliev.ruParticipantOK
Attachments:
You must be logged in to view attached files.July 20, 2024 at 7:06 pm #584601
Hung PhamParticipantHi fedorvasiliev.ru,
Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?
Kind Regards
July 20, 2024 at 7:18 pm #584604
fedorvasiliev.ruParticipantI checked with the Twenty Twenty-One theme and it’s not there either, but the plugin developers claim that the problem is in woodmart and said they will contact you.
July 21, 2024 at 5:39 pm #584643
Hung PhamParticipantHi fedorvasiliev.ru,
I have checked with the default theme the issue still persists. It means that it is not our theme issue. Please contact the author support in this regard they will guide you better.
Best Regards.
July 21, 2024 at 8:15 pm #584647
fedorvasiliev.ruParticipantThis is what the plugin developers write to me!
Attachments:
You must be logged in to view attached files.July 22, 2024 at 11:28 am #584730
Hung PhamParticipantHi fedorvasiliev.ru,
It’s very strange, I confirmed with our developer that we do not have any code in the them that hides the quantity. You can check by yourself.
It also happened with the default theme Please report this to contact the author support.
Best Regards.
July 23, 2024 at 5:39 pm #585165
fedorvasiliev.ruParticipant.
July 23, 2024 at 6:22 pm #585188
Hung PhamParticipantHi fedorvasiliev.ru,
To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,
July 23, 2024 at 8:45 pm #585211
fedorvasiliev.ruParticipant1
July 24, 2024 at 11:09 am #585310
Hung PhamParticipantHi fedorvasiliev.ru,
We won’t charge any extra fee but as I explained to you before, it happened to default theme as well so please report it to author plugin and ask them the functions which used to remove it.
Best Regards,
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