Woodmart Templates not working

This topic has 23 replies, 3 voices, and was last updated 3 months, 3 weeks ago by Kate M..

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July 17, 2024 at 5:50 pm #584022
order-4211
Participant
After installing the plugin “templatera” the “Template Library” is not loading anymore.
Also it is not possible to insert an own template. If we click on “+” the editor closes and nothing is added to the page!
```
[17-Jul-2024 14:47:15 UTC] PHP Warning:  Trying to access array offset on null in /wordpress/wp-content/themes/woodmart/inc/integrations/visual-composer/classes/class-vctemplates.php on line 232
[17-Jul-2024 14:47:15 UTC] PHP Warning:  Trying to access array offset on null in /wordpress/wp-content/themes/woodmart/inc/integrations/visual-composer/classes/class-vctemplates.php on line 256
[17-Jul-2024 14:47:15 UTC] PHP Deprecated:  json_decode(): Passing null to parameter #1 ($json) of type string is deprecated in /wordpress/wp-content/themes/woodmart/inc/integrations/visual-composer/classes/class-vctemplates.php on line 113
[17-Jul-2024 14:47:15 UTC] PHP Warning:  Attempt to read property "post_type" on null in /wordpress/wp-content/plugins/templatera/lib/vc_template_manager.php on line 589
[17-Jul-2024 14:47:15 UTC] PHP Warning:  Trying to access array offset on null in /wordpress/wp-content/themes/woodmart/inc/integrations/visual-composer/classes/class-vctemplates.php on line 232
[17-Jul-2024 14:47:15 UTC] PHP Warning:  Trying to access array offset on null in /wordpress/wp-content/themes/woodmart/inc/integrations/visual-composer/classes/class-vctemplates.php on line 256
[17-Jul-2024 14:47:15 UTC] PHP Deprecated:  json_decode(): Passing null to parameter #1 ($json) of type string is deprecated in /wordpress/wp-content/themes/woodmart/inc/integrations/visual-composer/classes/class-vctemplates.php on line 113
[17-Jul-2024 14:47:15 UTC] PHP Warning:  Attempt to read property "post_type" on null in /wordpress/wp-content/plugins/templatera/lib/vc_template_manager.php on line 589
[17-Jul-2024 14:47:35 UTC] PHP Deprecated:  htmlspecialchars(): Passing null to parameter #1 ($string) of type string is deprecated in /wordpress/wp-includes/formatting.php on line 4720
```
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July 17, 2024 at 6:07 pm #584027
order-4211
Participant
Click on “+ Add Template”:

Post Values:
```
{
	"action": "vc_backend_load_template",
	"template_unique_id": "834",
	"template_type": "templatera_templates",
	"vc_inline": "true",
	"_vcnonce": "eb94217e79"
}
```
Response: none

Before we installed the plugin templatera the button worked fine and the template library could load correct.
July 18, 2024 at 9:27 am #584096

Artem Temos
Keymaster

Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

July 23, 2024 at 3:32 pm #585113

order-4211
Participant

Your Mail got stuck in the spam folder. Please have a look at the extra information section for access. We can’t deactivate all plugins because the customer is looking at the frontend. But the plugins should not cause this problems, because before installing the templatera plugin it worked fine.

July 23, 2024 at 3:38 pm #585116

Artem Temos
Keymaster

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

July 24, 2024 at 12:30 pm #585343

order-4211
Participant

…

July 24, 2024 at 12:36 pm #585344

Artem Temos
Keymaster

Please update the theme and WPBakery page builder to the latest version. Then switch to the parent theme in Appearance -> Themes and let me know.

July 24, 2024 at 2:07 pm #585382

order-4211
Participant

The update of WPBakery just released today, minutes ago, and is not even available for install in WordPress as time of writing. WPBakery Page Builder v7.7.2 is installed and the version 7.8 released today is not showing up for installation in the backend yet.
And as we wrote before, the editor was working correct before installing the templatera plugin and just stopped working after the install.
We have now deactivated our child theme and activated the parent theme from woodmart, but no changes in behaviour. It is still broken.

July 24, 2024 at 2:12 pm #585386

Artem Temos
Keymaster

You still have an outdated version of the theme. Please update it to the latest version first.

July 24, 2024 at 3:50 pm #585427

order-4211
Participant

… There is no Update for the Theme available. It is running on “Woodmart Version: 7.4.3 ”

meanwhile the new Version of WPBakery Page Builder v 7.8 is available for installation, which we tried to install, but because this is now a copy under a new domain for your testing purpose, there is no licence for this and the update fails!

Please see the screenshot.

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July 24, 2024 at 3:53 pm #585432

Artem Temos
Keymaster

The latest version of the theme is 7.5.2. You can update it following our instructions here https://xtemos.com/docs-topic/update-the-theme/
As for the WPBakery page builder, you can always update it to the latest version via Dashboard -> WoodMart -> Plugins.

July 24, 2024 at 3:55 pm #585433

order-4211
Participant

we updated WPBakery on our main site to the new Version, but as expected, there is no change in the behaviour. The problem still exists. Can you please check the error messages we posted earlier which shows an error in /wordpress/wp-content/themes/woodmart/inc/integrations/visual-composer/classes/class-vctemplates.php on line 232 while Trying to access array offset on null.

July 24, 2024 at 4:02 pm #585437

order-4211
Participant

As for the WPBakery page builder, you can always update it to the latest version via Dashboard -> WoodMart -> Plugins.

As time of writing earlier this option was not available! Now it is and the Update-Button appears. We have updated it on the test-environment.

….. There is NO Update available for the Theme and we have registered the Theme with our code. See the Screenshots

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July 24, 2024 at 4:30 pm #585450

Artem Temos
Keymaster

Maybe you didn’t activate the theme license. Anyway, you can always update the theme manually. Follow our instructions in the documentation https://xtemos.com/docs-topic/update-the-theme/

July 24, 2024 at 4:54 pm #585462

order-4211
Participant

You can see in the screenshot that the licence is activated?! We cant see any problem on our side why there is no update shown. Why do we not get the update automatically? Why is there no available update shown in the backend. We need the auto update function. Why is it not working?

July 24, 2024 at 4:59 pm #585466

Artem Temos
Keymaster

No, your screenshot doesn’t show anything about the license activation. Moreover, you have disabled this interface in Theme Settings -> White label. Try to enable this interface back and try to deactivate/activate the license.

Or just update the theme manually, which requires only a few clicks.

July 24, 2024 at 5:56 pm #585476

order-4211
Participant

Thanks for clarification on the license-page.
We updated the theme, but the problem still persists.

July 25, 2024 at 10:57 am #585598

Artem Temos
Keymaster

We have fixed this issue on your website. Please check how it works now.

July 25, 2024 at 2:24 pm #585704

order-4211
Participant

There are now several new pages. Can you explain, what have you done? The templates library is now loading again. The problem with adding a template to the page content still persist. We have now created a ticket at wpbakery for further investigation on this topic, because it is only there if the plugin templatera is loaded.

But please explain, what you have done for “fixing” it. Because we need to apply this fix on the real backend.

July 25, 2024 at 2:46 pm #585713

Artem Temos
Keymaster

We replaced the following code in the file inc/admin/assets/js/vc-templates.js
var $vcTemplatesBtn = $('#vc_templates-editor-button, #vc_templates-more-layouts'),

with this one

var $vcTemplatesBtn = $('#vc_templates-editor-button, #vc_templates-more-layouts, #vc-templatera-editor-button'),

July 26, 2024 at 2:14 pm #586002

order-4211
Participant

Hi, can you please check again the function for adding content elements with “+” on “my templates”, which is not working when the woodmart template is active?

We heared back from the team at WPBakery, which is directing the error to the woodmart theme:

Hi,

Thanks, we were able to see the issue.
However, the issue seems to be related to the theme which is modifying the template area.
On site: https://medcheck2.demo.dialoop.de/ we have switched onto a default theme: Twenty Twenty Four and have deactivated plugin related to the theme and you can see that adding the template works fine now.
Both Templatera and WPBakery Page Builder are active.

Your ticket (#153551) has been updated. To add additional comments, reply to this email.
—
WPBakery Team

As you can see, the function is working right now, but if the woodmart template is active, the button stops working.

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July 29, 2024 at 9:15 am #586334

Kate M.
Keymaster

Hello,

You can fix it by applying patch # 586049. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

July 29, 2024 at 1:59 pm #586423

order-4211
Participant

Hi,

yes, wonderful. Now it works fine.
Thank you very much for your support.

Best Regards

July 29, 2024 at 5:29 pm #586533

Kate M.
Keymaster

You are welcome! If you have any questions please feel free to contact us.

Best Regards
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