Home › Forums › WoodMart support forum › Product count number is wrong in Category

Product count number is wrong in Category

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • July 24, 2024 at 6:32 am #585245

    dev3
    Participant

    Hello Team,

    In my website, number of product is showing wrong number in Category.
    In the iphone category, it show 4 products.
    Actually only 2 products are in stock in that category, others are not in stock.
    Please see my attached files for more details.

    Best,
    Zin

    Attachments:
    You must be logged in to view attached files.
    July 24, 2024 at 10:34 am #585295

    Hung Pham
    Keymaster

    Hi dev3,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    July 24, 2024 at 10:56 am #585305

    dev3
    Participant

    Hello Hung Pham,

    Thanks for your reply.
    Please see login credential in the Extra Information.

    Best Regards,
    Zin

    July 24, 2024 at 4:08 pm #585443

    Hung Pham
    Keymaster

    Hi dev3,

    It won’t displays Out of stock products https://prnt.sc/q3NYUwDMR4eZ

    Regards,

    July 25, 2024 at 6:20 am #585539

    dev3
    Participant

    Hello Hung Pham,

    My error is Product count number is wrong.

    1. Showing wrong product count in category.
    Did you see the iphone category is showing 4 products? It is wrong. It only have two products in that category.
    https://technoland.com.mm/product-category/accessories-apple-2/apple/
    Please see my attached file also.

    2. Only two product have in that category page.
    https://technoland.com.mm/product-category/accessories-apple-2/apple/iphone/

    Your product count is showing wrong number, it should be 2 right ?
    Can you fix it ?

    Best,
    Zin

    July 25, 2024 at 7:33 am #585550

    Hung Pham
    Keymaster

    Hi dev3,

    I see you are using outdated WoodMart theme, please create a dev site and update theme and core plugins to the latest version and let me know if it helps.

    Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

    https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Regards,

    July 25, 2024 at 9:52 am #585583

    dev3
    Participant

    Hi Hung Pham,

    It seems my hosting service does not support a staging platform. I have added the SFTP credentials so you can directly fix the PHP/JS code on my website. Please see the Extra Information for login credential.

    Best,
    Zin

    July 25, 2024 at 11:41 am #585624

    dev3
    Participant

    Hi Hung Pham,

    Now i found the solution to fix that problem.
    I just change the Catalog visibility: Shop and search results / Shop Only
    Then I click update and the product count is working back.

    Thanks for your kind support.

    Bye
    Zin

    July 25, 2024 at 12:58 pm #585669

    Hung Pham
    Keymaster

    Hi dev3,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)