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change from a GPL licence theme to a regular licence one

Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 25, 2024 at 9:18 pm #585816

    muriithijmez
    Participant

    help change my theme from a glp licence one to the Regular licence theme

    July 26, 2024 at 9:06 am #585881

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Do you mean that you are using a nulled version of the theme downloaded from a pirate website? Could you please clarify what exactly you want us to help you with?

    Kind Regards
    XTemos Studio

    August 11, 2024 at 9:15 am #589501

    muriithijmez
    Participant

    I am un able to update my theme to the current version

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    August 12, 2024 at 9:20 am #589579

    Artem Temos
    Keymaster

    Try to update the theme manually as per the tutorial here https://xtemos.com/docs-topic/update-the-theme/

    August 15, 2024 at 8:11 pm #590418

    muriithijmez
    Participant

    after updating the theme i get some broken category pages

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    August 16, 2024 at 9:06 am #590462

    Artem Temos
    Keymaster

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    September 19, 2024 at 11:38 am #598549

    muriithijmez
    Participant

    how long will this take since its on a live site and most of these plug ins are in use?

    September 19, 2024 at 11:40 am #598550

    Artem Temos
    Keymaster

    It will take 10-15 minutes to check.

    September 19, 2024 at 12:22 pm #598565

    muriithijmez
    Participant

    bellow are the credentials kindly check and get back as soon as possible

    September 19, 2024 at 12:24 pm #598569

    Artem Temos
    Keymaster

    Hi,

    Could you please send us a link to your website where we can see this issue?

    Kind Regards

    September 19, 2024 at 12:34 pm #598575

    muriithijmez
    Participant

    https://skywave.co.ke/home-entertainment-systems/

    this is one of the broken category pages

    September 19, 2024 at 1:24 pm #598589

    muriithijmez
    Participant

    did you get it?

    September 19, 2024 at 3:34 pm #598618

    Artem Temos
    Keymaster

    We have fixed this issue on your website. Please test how it works now.

    September 19, 2024 at 7:43 pm #598669

    muriithijmez
    Participant

    the pages were fixed thank you’
    but the home blog page broke down and its not showing any posts

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Viewing 14 posts - 1 through 14 (of 14 total)