Home › Forums › WoodMart support forum › Video can’t be added to a product

Video can’t be added to a product

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • July 28, 2024 at 7:58 am #586251

    FK
    Participant

    Hello,

    I am desperately trying to add a .mp4 video to a Woocommerce product.

    I am in the editor mask and open the dialog box “+ Video”. There I select the file “c8dc8ebd-4b45-f37a-2e97-d5b2dc0502a0-2.mp4” (already in my media library) and make the desired settings.

    When I then update the product. Nothing is displayed in the frontend. Everything had worked once before, but that was probably a coincidence.

    What can I do to fix this bug?

    Thanks for your help

    IMPORTANT: PLEASE DO NOT SHARE ANY INFORMATION ABOUT OUR WEBSITE PUBLICLY. PLEASE STORE SCREENSHOTS ANONYMOUSLY OR IN THE MEDIA LIBRARY.

    July 28, 2024 at 10:36 pm #586305

    FK
    Participant

    …

    July 29, 2024 at 2:17 pm #586436

    Luke Nielsen
    Keymaster

    Hello,

    This problem is related to the fact that your product uses 2 identical images https://monosnap.com/file/8ttq66tAxgW3Rat4VqtPdG9J7SYaRc Replace or delete it from them and check

    Kind Regards

  • Author
    Posts

Tagged: ,

Viewing 3 posts - 1 through 3 (of 3 total)