Issue with Missing Icons on Category and Product Pages
-
Hello Support Team,
I hope this message finds you well.
We are currently experiencing an issue where the icons on our category and single product pages are not displaying correctly. The icons are visible only when logged in, while the Home page and other pages are functioning as expected. Both administrator and customer logins are working fine.
Could you please let me know if there is a specific theme setting that might address this issue? I have attached a screenshot highlighting the missing icons for your reference.
Thank you for your assistance.
Best regards,
Ahmad
Attachments:
You must be
logged in to view attached files.
Hello,
I have checked your site as a logged out user and the icons are showing fine on categories pages.
See Screenshot for clarification:
https://ibb.co/n8b6HCd
Sometimes, outdated or cached files can cause display issues. Check back your site after completely clearing the browser cache.
Best Regards.
Hello Support,
You just visit category pages. You should check product pages or any single product. Please check it and tell me how can I solve it. I share a screenshot in my product page.
This is category product page link: https://sun2world.at/webshop/product-category/module/
Best regards,
Arafat Ahmad
Attachments:
You must be
logged in to view attached files.
Hello,
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.
Best Regards.
Hello Support,
I check it deactivated plugin. but I can’t fix it. When as a visitor only can’t see icon. but as a customer logged and administrator can see right . Look at the screen-short.
Please tell me another way how can I fix it? if you can do it using the WP admin, let me know
Best regards,
Arafat
Attachments:
You must be
logged in to view attached files.
Hello,
Please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.
Best Regards
.
