Perfect Money is not working with Woodmart

This topic has 6 replies, 2 voices, and was last updated 4 months, 1 week ago by Artem Temos.

Viewing 7 posts - 1 through 7 (of 7 total)

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August 1, 2024 at 9:13 pm #587455
saleleads2020
Participant
Hello,

I was using Porto theme but now I installed Woodmart theme and since then my Perfect Money is not working:
When we select Perfect Money as payment gateway and click to proceed with the payment, the page just refreshes and Perfect Money window doesn’t open. Please check it by yourself: http://www.saleleads.net

It seems that the issue is with Woodmart theme because when I change the theme the issue resolved.

I am losing clients, please help me with it

Thank you
Faiz
- This topic was modified 4 months, 1 week ago by saleleads2020.
August 2, 2024 at 9:33 am #587496

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please send us a video of how it works with the default WordPress theme so we can test it and see the difference?

Kind Regards
XTemos Studio

August 2, 2024 at 6:30 pm #587677

saleleads2020
Participant

Hello,

Please see the attached screen recording.
I used Astra theme

Your quick help will be appreciated because I am losing client.

Thank you
Faiz

August 4, 2024 at 12:22 pm #587843

saleleads2020
Participant

Video couldn’t uploaded in the last message.
Here’s the screen recording download link: https://we.tl/t-xzFviIA5kh

August 5, 2024 at 9:44 am #587908

Artem Temos
Keymaster

Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

August 5, 2024 at 1:13 pm #587985

saleleads2020
Participant

Hello,

My website is live and clients are active.
I will request you to disable the plugins when you are working on the website so the website has minimum downtime.
See the login details in Private content section

Regards
Faiz

August 5, 2024 at 2:02 pm #588004

Artem Temos
Keymaster

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards
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