WPML issue: Translated product does not show gallery if there is video in it

This topic has 8 replies, 2 voices, and was last updated 3 months, 1 week ago by Aizaz Imtiaz Awan.

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August 2, 2024 at 7:35 pm #587684

kalamataingr
Participant

Hello,

As the title says, translated single product does not show gallery if there is video in original language.

We use the recommended plugins by WPML (WPML Multilingual CMS, String Translation, WooCommerce Multilingual & Multicurrency).

If we manually try to add video in translated product (by using the WordPress editor), video won’t show as well.

Please verify the issue in our staging site and let us know for a potential fix.

Kind regards,

George

August 2, 2024 at 7:44 pm #587685

kalamataingr
Participant

Please also use the following credentials for the initial HTTP Basic Authentication in our staging site.

August 3, 2024 at 8:00 pm #587803

Aizaz Imtiaz Awan
Keymaster

Hello,

Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

If it works fine with the default WordPress theme then provide the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards

August 6, 2024 at 6:46 pm #588550
kalamataingr
Participant
Hello,

This feature (video in single product gallery) is available only in Woodmart (that’s one the reasons it’s a great theme 🙂 ). Please see the attached images showing the -woodmart only- video option in single product gallery.

Actions were done and issue persists: Video in single product gallery does not show with WPML translated products, also product gallery disappears altogether on translated languages. If video is not present, WPML in single product works as expected.

In summary:

Storefront theme activated and tested (This action was futile; it does not support video in gallery)
Essential plugins left active and issue persists
Admin account attached for you to confirm and investigate the issue
- This reply was modified 3 months, 1 week ago by Luke Nielsen.
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August 7, 2024 at 1:35 pm #588696

Aizaz Imtiaz Awan
Keymaster

Hello,

Please check it now and try to translate the product again in another language. I am sure all the media files will now show on the other language page as well.

Best Regards.

August 7, 2024 at 4:36 pm #588781

kalamataingr
Participant

Hello,

Unfortunately, the video in the translated language still does not show.

I verify that video file is available in both languages in Media.

For your convenience, i recorded a video to demonstrate the issue and i mention the .mp4 video i use. Of course, you can verify the issue by adding your own product and video in both languages (not only on my site, but in any installation with woodmart and wpml).

August 8, 2024 at 10:21 am #588921

Aizaz Imtiaz Awan
Keymaster

Hello,

Please Navigate to the WPML >> Settings >> Custom Fields Translation >> need to select to copy this:
https://monosnap.com/file/VyLwZEoOPZM3saIJ7R5dib9y8hwW7v

Best Regards.

August 8, 2024 at 4:39 pm #589056

kalamataingr
Participant

That made it and it works properly now!

Thank you for the support!

August 9, 2024 at 9:32 am #589163

Aizaz Imtiaz Awan
Keymaster

Sounds Great! that your issue has been solved.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.
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