Split: Having a Sorry Your Session has expired. Return to shop error
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We’re going through exactly this same issue. We have tried deactivating all the plugins, but the issue didn’t get resolved. But whenever we switch the theme, the issue gets resolved. So, it seems like an issue with the theme. Can you please have a look at it? Thank you!
Hello,
Please clarify how to replicate that issue – https://take.ms/s8H3l
I look forward to hearing back from you.
Kind Regards
This video attached should explain it all. Thank you!
Hello,
Okay, understood. May I disable the 3rd party plugins and enable the parent/default theme for testing?
Thank you in advance.
Kind Regards
Hello,
Please disable the server cache for the proper testing – https://take.ms/7fTru
Thank you in advance.
Kind Regards
The server cache is disabled from the hosting client area. Btw, you can also control the cache functionality from your end using the SiteGround Optimizer plugin. Thank you!
Hello,
Okay, understood. I have checked it on the default WooCommerce Storefront theme and it seems that there is the same issue – https://take.ms/z5qDu, it means that the issue is not related to the theme because the same issue persists in the default theme and those functionalities (Checkout/ Thankyou page) are related to WooCommerce so I think the issue is on their end. I suggest you contact with the WooCommerce team support and ask them to investigate it from their end.
Let me know the result.
Kind Regards
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