Home › Forums › WoodMart support forum › Load more button

Load more button

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • August 7, 2024 at 10:23 am #588635

    dunies
    Participant

    Hello,

    The load more button on some categories doesn’t load products and the infinite doesn’t work as well. We had to activate normal pagination to work.

    We tested by deactivated all plugins except woodmart core, wp bakery and woocommerce but still kept not working.

    Version 7.5.2

    August 7, 2024 at 2:45 pm #588725

    Hung Pham
    Participant

    Hi dunies,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Best Regards.

    August 7, 2024 at 11:37 pm #588848

    dunies
    Participant

    Yes you may deactivate them but please not for long as the website is live and there are buyers. I checked plugins this morning by deactivating them all.

    Below the details

    August 7, 2024 at 11:53 pm #588849

    dunies
    Participant

    Hello again, as this was kind of weird, I cleaned woo transients and I changed the number per page. Somehow it worked. No idea what it was but it works now. So no need to test. Thank you for your response!

    • This reply was modified 1 year, 11 months ago by dunies.
    August 8, 2024 at 9:07 am #588880

    Hung Pham
    Participant

    Hi dunies,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

    August 12, 2024 at 7:16 am #589553

    dunies
    Participant

    Unfortunately the fix was temporary. I also came across this problem on another website which uses Woodmart. I think you need to check this issue.

    August 12, 2024 at 9:11 am #589567

    Hung Pham
    Participant

    Hi dunies,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Best Regards.

    August 12, 2024 at 1:59 pm #589664

    dunies
    Participant

    Although I have done that already, yes you can but please be quick because website is live. Thank you for understanding!

    August 13, 2024 at 10:05 am #589821

    Hung Pham
    Participant

    Hi dunies,

    If so, you can create a dev site and update theme and core plugins to the latest version and let me know if it helps.

    Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

    https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Regards,

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)