Woodmart Body Site moves under header, Seems WPML error

This topic has 20 replies, 2 voices, and was last updated 1 week, 3 days ago by Luke Nielsen.

Viewing 21 posts - 1 through 21 (of 21 total)

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August 16, 2024 at 6:57 pm #590632

Bobthestoreowner
Participant

Hi!

I have a website on which after updating the theme, the body of the site moves under the header when moving the cursor down or scrolling down. After that, it cannot be scrolled back into view. Therefore headers are invisible and products are partially visible.

I have made a staging site with the newest update of the theme. The error seems to occur when I activate WordPress Multilingual CMS. The theme should be capable with this plugin right? Could you login and see where the issues are / if this can be fixed?

Kind regards,
Amber Winsveen

August 19, 2024 at 5:00 pm #591031

Luke Nielsen
Keymaster

Hello,

Sorry for the delay.

When logining the popup appears to confirm that the email is correct (https://take.ms/joCkR) and after that the 404 error shows: https://take.ms/MlI0q

Please let me know how to get access to the admin panel. Thank you in advance.

Kind Regards

August 21, 2024 at 3:44 pm #591549

Bobthestoreowner
Participant

Hi, I fixed that. You are able to access it now.

August 21, 2024 at 3:45 pm #591550

Bobthestoreowner
Participant

With the same details as previous

August 22, 2024 at 4:07 pm #591841

Bobthestoreowner
Participant

Hello? Is anybody looking into this 😉

August 22, 2024 at 6:01 pm #591878

Luke Nielsen
Keymaster

Hello,

Sorry for the delay.

May I disable the Multilingual CMS plugin for testing or any other plugins?

Looking forward to hearing back from you!

Kind Regards

August 23, 2024 at 4:06 pm #592106

Bobthestoreowner
Participant

Yes of course, it is a staging site not live. Please do whatever is needed.

August 25, 2024 at 2:34 pm #592341

Bobthestoreowner
Participant

Hi, I am sorry. But I see other items being updated like daily. But mine seems to slip through. I am running on an old version of the theme. I would like to progress. It is a paid theme and I cannot fully use it now.

August 26, 2024 at 11:58 am #592520

Luke Nielsen
Keymaster

Hello,

Please check our article on how to update the theme – https://xtemos.com/docs-topic/update-the-theme/, additionally, update the “WPML Multilingual CMS” to the latest version – https://take.ms/cEiCq

After updating, let me know so I can debug your issue with the header.

I await your response.

Kind Regards

August 27, 2024 at 3:44 pm #592939

Bobthestoreowner
Participant

Perfect.. It was all updated. Now so much longer, I have to update again. Will apply.

August 27, 2024 at 3:49 pm #592946

Luke Nielsen
Keymaster

Hello,

Just a theme and a plugin, this may take several minutes.

I await your response.

Kind Regards

August 27, 2024 at 4:37 pm #592956

Bobthestoreowner
Participant

Great now I even have to send it to the staging again and turn all the plugins off again. Because it cannot update a non registered staging version. Please pick this up faster after this. I am so sorry to be a nagging Karen. But it is taking so much time to make it up to date again.

August 27, 2024 at 4:39 pm #592957

Bobthestoreowner
Participant

I wish it was just a couple of minutes and just possible. You could have updated then as well. It is not possible. I will remake the staging site and your access. It is not that easy. I am sorry. I will send new inlog asap

August 28, 2024 at 10:55 am #593133
Luke Nielsen
Keymaster
Hello,

In this case, update the password to the admin panel of the stage site – https://take.ms/26Ov6 and I will make updates by myself and I will debug the issue.

Thank you for your time and patience.

Kind Regards
- This reply was modified 3 weeks, 1 day ago by Luke Nielsen.
September 2, 2024 at 3:28 pm #594517

Bobthestoreowner
Participant

Hi, I am sorry now for the delay on my end. It was quite a chore, I did not read your message. My colleagues were sick so it was a bit busy and could not respond earlier. I have updated the plugins and site and made you new access. I hope this is okay this time around. The login is supplied in the private section.

September 2, 2024 at 5:15 pm #594571

Luke Nielsen
Keymaster

Hello,

Currently, I see that this issue related to the lost values related to header – https://monosnap.com/file/EymeQ98gKLWCcZDKvg0TbO8oQR7AlU . It means that the issue is related to the translation, WPML shows that you need to update all translations to your languages – https://monosnap.com/file/sQ8N99YOE74sC2pcsvPXVWFy2FjnbC

After that the issue should be fixed

Kind Regards

September 3, 2024 at 2:38 pm #594909

Bobthestoreowner
Participant

I have done what you have asked. But not it suddenly does not apply the template of the page correctly anymore. The title is gone. And a filter is shown where I normally do not have it. I have attached a file.

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September 3, 2024 at 6:15 pm #594988

Bobthestoreowner
Participant

Do you still see my message? It is not solved fully yet.

September 4, 2024 at 2:22 pm #595199

Luke Nielsen
Keymaster

Hello,

Sorry for the delay.

This issue is not related to the translations, it’s related to the Layout conditions, I have removed this condition that is related to the filter – https://take.ms/etpgo and the Layouts on your archives have started to work – https://take.ms/PTn2d

Kind Regards

September 9, 2024 at 12:24 pm #596133

Bobthestoreowner
Participant

Closed 😉

September 9, 2024 at 12:31 pm #596140

Luke Nielsen
Keymaster

Hello,

Thank you for your patience throughout the process! I’m glad the issue has been resolved. If you need further assistance, feel free to reach out anytime.

Kind Regards
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