Problem with grid/carousel and categories
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Hello, how are you? I am trying to use the product grid/carousel, but it doesn’t find any category. I have already tried deactivating all plugins to see if any are interfering. Could you help with this situation?
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Hello,
Please update the theme to the latest 7.6 version and check how it works there.
Let me know the result.
Kind Regards
Hello, thank you for responding. As we’ve mentioned before, we reverted to a previous version to check if it was working. But as you requested, we updated, and nothing changed.
Hello,
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable it all back.
Thank you in advance.
Kind Regards
Hello, how are you? I removed the temporary access plugin now your user is normal admin on the site, make yourself at home.
Hello,
I apologize for the delay.
May I request to disable that security functionality – https://take.ms/NHysO because it looks like it blocks me from accessing it?
I await your response. Thank you for your time and patience.
Kind Regards
Good morning, good afternoon!
There is nothing of active security, could you please try with this user the password? (In private)
Hello,
The issue was in the “0” attribute that had the “0” slug that was wrong. I have changed it to this https://take.ms/pJcaL and it started to work well – https://take.ms/HDalzZ
Kind Regards
Hello how are you? I would like to thank you very much for the support and resolution of the problem, you were exceptional!
Thank you very much!
Hello,
Thank you so much for your kind words! I’m really glad we could resolve the issue for you. If you need any more help or have further questions, please don’t hesitate to reach out.
Kind Regards
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