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Checkout fields stop working after theme update

Viewing 17 posts - 1 through 17 (of 17 total)
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  • August 21, 2024 at 5:03 pm #591562

    shyshlovkyrylo
    Participant

    Hello. need help after update Checkout fields work not correctly

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    August 21, 2024 at 5:27 pm #591584

    shyshlovkyrylo
    Participant

    i

    August 22, 2024 at 10:15 am #591674

    Hung Pham
    Keymaster

    Hi shyshlovkyrylo,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    August 22, 2024 at 10:40 am #591692

    shyshlovkyrylo
    Participant

    hello

    August 22, 2024 at 5:41 pm #591870

    Hung Pham
    Keymaster

    Hi shyshlovkyrylo,

    Admin credential is incorrect, please check again.

    Regards,

    August 22, 2024 at 5:58 pm #591874

    shyshlovkyrylo
    Participant

    check please

    August 23, 2024 at 1:29 pm #592023

    Hung Pham
    Keymaster

    Hi shyshlovkyrylo,

    Thanks for details.

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    August 23, 2024 at 1:32 pm #592025

    shyshlovkyrylo
    Participant

    Hello. Yes, except one
    W_partners

    August 25, 2024 at 4:16 am #592315

    Hung Pham
    Keymaster

    Hi shyshlovkyrylo,

    First of all, I’m really sorry have taken long time to reply you due to the weekend.

    I’ve passed this topic to one of our developers, and I will let you know once get an answer.

    Thanks for your patience.

    Regards,

    August 25, 2024 at 9:07 pm #592384

    shyshlovkyrylo
    Participant

    hello again

    August 26, 2024 at 12:08 pm #592523

    Hung Pham
    Keymaster

    Hi shyshlovkyrylo,

    Thanks for your patience.

    Navigate to Space dashboard > Patcher and apply the 592492 patch.

    Also, the Checkout Field Editor for WooCommerce plugin should be turned off so that there are no conflicts.

    Kind Regards

    August 26, 2024 at 12:11 pm #592525

    shyshlovkyrylo
    Participant

    Thank you. Done and work. This plugin was installed to resolve this problem, i dont need it anymore.

    August 27, 2024 at 7:30 am #592755

    Hung Pham
    Keymaster

    Hi shyshlovkyrylo,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

    October 19, 2024 at 2:57 pm #606229

    ahe.badri
    Participant

    Hi,

    Issue has happened to me after path 603667,

    Checkout fields manager is reverting changes I do to defaults,
    + customers cann’t checkout, showing address is required.

    October 20, 2024 at 1:43 pm #606289

    Hung Pham
    Keymaster

    Hi shyshlovkyrylo,

    I checked the patch and Address toggle worked both in Shipping and Billing details.

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Kind Regards

    October 21, 2024 at 1:05 pm #606486

    gisli
    Participant

    Hey, I’m experiencing the same issue regarding Checkout Fields Manager reverting changes to default. Everything is patched and all plug-ins updated. I’ve tested disabling all plugins aside from required ones and the problem persists. I’ve attached log-in details below.

    October 21, 2024 at 5:09 pm #606571

    Hung Pham
    Keymaster

    Hi gisli,

    Please submit your own topic, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Kind Regards

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