Issue with AirWallex checkout

This topic has 18 replies, 3 voices, and was last updated 2 months ago by Artem Temos.

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August 21, 2024 at 5:57 pm #591592
ecomyr75
Participant
Hi,

I’m using Woodmart and Airwallex as a payment gateway.
Issue is there a specific page (/wc-api/airwallex_main/) in Airwallex checkout that is not displaying correctly, please see attached.

Is there a way to edit it so that it displays correctly ?

Thanks.
- This topic was modified 3 months ago by ecomyr75.
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August 22, 2024 at 10:34 am #591687

ecomyr75
Participant

Small bump 🙂

August 22, 2024 at 4:33 pm #591852

Luke Nielsen
Keymaster

Hello,

Please clarify how to get access to the “AirWallex checkout” because at the moment I see that the default Checkout page works well – https://take.ms/rsD87

Kind Regards

August 22, 2024 at 11:15 pm #591913

ecomyr75
Participant

Hi,

Please check the link in Extra information. Thank you.

August 26, 2024 at 9:22 am #592431

Luke Nielsen
Keymaster

Hello,

Sorry for the delay.

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back. Also, send the admin access via the private area.

Kind Regards

August 26, 2024 at 11:51 am #592516

ecomyr75
Participant

Hi,

I confirm that you have permission for plugins deactivation and theme modification on the provided staging version. Please check the admin creds in the private area.

Best

August 27, 2024 at 1:42 pm #592897

ecomyr75
Participant

Hi,

Any update? Thanks

August 27, 2024 at 2:36 pm #592913

Luke Nielsen
Keymaster

Hello,

I apologize for the delay.

It looks like the password is wrong – https://take.ms/nLIqS could you please update it?

I await your response.

Kind Regards

August 27, 2024 at 2:50 pm #592917

ecomyr75
Participant

Please check extra information

August 27, 2024 at 4:45 pm #592963

Luke Nielsen
Keymaster

Hello,

Add the following code once then after loading the page remove that code and recheck the issue.

update_option( 'woocommerce_api_enabled', 'no' );

Kind Regards

August 27, 2024 at 4:54 pm #592964

ecomyr75
Participant

Hi Luke,

Thanks for you reply.
So if my understanding is correct the process is to:
1 – Add the code
2 – Refresh the page once
3 – Remove the code

And this should fix the issue forever ?

August 27, 2024 at 5:24 pm #592967

ecomyr75
Participant

Hi again,

I have applied your recommendation, please check private section.

August 28, 2024 at 10:25 am #593122

Luke Nielsen
Keymaster

Hello,

Now on my side, it works well, check this https://take.ms/DphVL screenshot.

Thank you for your time.

Kind Regards

September 13, 2024 at 11:08 pm #597378

ecomyr75
Participant

Hi again Luke,

I’d like to clarify wether we should leave the code section : update_option( ‘woocommerce_api_enabled’, ‘no’ );
or remove it after refreshing ? I did what you suggested and it did work but every now and then the issue comes back and I have to add the code, refresh, and remove it again. Could you please clarify if the code section should be permanent or removed, and why ?

Thanks

September 16, 2024 at 10:14 am #597626

Luke Nielsen
Keymaster

Hello,

The code should be applied once and then you can remove it. This code constantly saves the value to the database.

Let me know if you have any questions.

Kind Regards

September 16, 2024 at 3:09 pm #597731

ecomyr75
Participant

Hi Luke,

Thanks for your answer.

I’m just not sure why every few days the issue comes back and we have to reapply the code. Do you have any idea of what might cause this to happen? Thanks.

Best,

September 17, 2024 at 5:12 pm #598042
Luke Nielsen
Keymaster
Hello,

After checking your site again, we see that you use the WooCommerce Legacy REST API plugin and when you turn it on, the value of the option changed by the custom code returns to the default value. In this situation, there are 2 options, either you do not use the WooCommerce Legacy REST API plugin, or we provide you with another custom code, but we cannot guarantee the correct operation of the Legacy REST API functionality.
```
function woodmart_is_woocommerce_legacy_rest_api() {
		return false;
}
```
Kind Regards
September 20, 2024 at 11:45 am #598807

ecomyr75
Participant

Hi Luke,

Thank you for your answer.

But as far as I can see, the WooCommerce Legacy REST API plugin isn’t enabled, so I’m not sure how it could be causing the issue with the checkout page? We have no problem in not using it, but I think it’s already the case.

Best,

September 23, 2024 at 10:14 am #599268

Artem Temos
Keymaster

Hello,

You just need to add the code we provided in our previous reply now. Let me know if it helps.

Kind Regards
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