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Order SKU, Qty mismatching the real order and product

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  • August 22, 2024 at 11:43 pm #591918

    mccarthy.kerry
    Participant

    Hi,

    We’ve noticed a strange issue where some customer orders show discrepancies in SKUs, and others display differences in quantity.

    For example, if a customer purchases 1 item, it sometimes shows as 3 with a different price.

    Additionally, random details are appearing on the order page. I’ve included screenshots below:
    https://prnt.sc/WZnTne1ia8B5
    https://prnt.sc/hRmV9wSu7-H_

    August 23, 2024 at 3:04 pm #592071

    Hung Pham
    Keymaster

    Hi mccarthy.kerry,

    Thanks for reaching to us.

    Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

    Best Regards

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Viewing 2 posts - 1 through 2 (of 2 total)