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404 error in products page

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  • August 23, 2024 at 2:52 pm #592069

    support-1088
    Participant

    when we are trying to access the second product page of our website in any product category, we get a 404 error

    August 23, 2024 at 4:24 pm #592108

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    August 26, 2024 at 11:01 am #592499

    support-1088
    Participant

    Hello how are you? We have checked with default theme and the issue remains.

    Also if you visit the general link of the shop the products show normally. (check screenshot)
    ( https://spanosfashion.gr/shop/page/2/ )

    But when you go to a category and click on the 2nd page 404 shows up.

    We also have upadated the permalinks, but the issue still remains.

    Also i am submiting you the woocommerce logs . (check screenshots)

    Can you please assist us? Thank you

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    August 26, 2024 at 11:09 am #592503

    support-1088
    Participant

    Additional we also de-activated 3rd party plugings but the issue still remained.

    August 26, 2024 at 11:30 am #592509

    Artem Temos
    Keymaster

    Hello,

    Since the issue persists even with the default WordPress themes and after deactivating third-party plugins, it seems to be unrelated to the Basel theme.

    Kind Regards

    August 26, 2024 at 12:23 pm #592533

    support-1088
    Participant

    Can you please check our site.
    As we mentioned earlier in the woocommerce status at the fatal log file there is an error related the the theme

    Thank you

    • This reply was modified 2 months, 3 weeks ago by Artem Temos.
    August 26, 2024 at 12:39 pm #592540

    Artem Temos
    Keymaster

    We see only a few errors generated three days ago. But there are no errors for now.

    August 26, 2024 at 12:52 pm #592547

    support-1088
    Participant

    Maybe is it a WPBakery Page Builder plugin issue?
    In the updates it shows us ver 7.9 available.

    We also have another site that uses the basel theme . ( It has older version of basel theme 5.7.2) with no issues

    August 26, 2024 at 12:57 pm #592553

    support-1088
    Participant

    Maybe should we downgrade the woocommere version to see if it solves the problem?

    August 26, 2024 at 2:26 pm #592602

    support-1088
    Participant

    Is it possible to send us a prevoious version of basel theme in order to downgrade and check if the issue persists?

    August 26, 2024 at 2:57 pm #592617

    support-1088
    Participant

    We downgrade the woocommerce version but that did not resolve the issue.
    Can you please help us?
    Checking the settings of the theme.
    Thank you

    August 26, 2024 at 3:04 pm #592621

    support-1088
    Participant

    Even if we choose “load more button” or “infinite scrolling” from the theme settings they do not work.
    If you inspect the page it shows js errors

    August 27, 2024 at 9:52 am #592808

    Artem Temos
    Keymaster

    Hello,

    We can’t say exactly what is this problem caused by. But it is not related to our theme, and switching to load more button will not solve the problem.

    Kind Regards

    August 27, 2024 at 1:46 pm #592903

    support-1088
    Participant

    The only weird solutio we came up is changinr the permalinks to structure “Plain” with this setting there is no problem with the pagignation in woocommerce categories.
    But if we make this change the seo will be afected .

    We found the following plugin https://wordpress.org/plugins/redirection/ , i do not know if it will help us with tracking permalink changes.

    August 30, 2024 at 5:15 pm #594011

    support-1088
    Participant

    Finallly We have solved the issue with the permalinks .

    We faced problem with the plugin translatepress and based on the link

    https://wordpress.org/support/topic/latest-version-creates-conflict-with-permalinks-that-return-404-error/

    “The latest version (2.8.3) creates a very big problem with the permalinks and pagination in product categories does not work, resulting in a 404 error. The solution we found that finally resolved our problem was either deactivating the plugin and saving the settings in Permalinks to flush the old settings or just downgrading to an older version (downgraded to 2.5.3) and then flushing the permalink settings again.”

    Thank you

    September 2, 2024 at 9:28 am #594323

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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