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ERROR DURING UPDATE

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • August 26, 2024 at 9:38 am #592443

    anfr22
    Participant

    The Woodmart update triggers the following error:

    see Private content:

    August 26, 2024 at 9:49 am #592452

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    August 26, 2024 at 1:27 pm #592568

    anfr22
    Participant

    Hi,
    Thank you for the quick reply. I would be grateful if you could have a look yourself first before I deactivate plugins (the website is active).

    Many thanks

    August 26, 2024 at 2:14 pm #592596

    Artem Temos
    Keymaster

    Please keep all the plugins temporarily turned off.

    August 26, 2024 at 3:18 pm #592634

    anfr22
    Participant

    all relevant plugins are now switched off

    August 26, 2024 at 3:32 pm #592644

    anfr22
    Participant

    now i get this errormessage:
    An error occurred while updating Woodmart: The download failed. Unauthorized

    August 26, 2024 at 4:52 pm #592675

    anfr22
    Participant

    Hello, i can not let my website for hours off…thank for quick help

    August 26, 2024 at 4:55 pm #592676

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    August 26, 2024 at 5:02 pm #592688

    anfr22
    Participant

    Its working now and who pay me this time???

    August 27, 2024 at 9:17 am #592794

    Artem Temos
    Keymaster

    We are glad that you sorted it out. The problem seems to be caused by some broken data in the database after website transfer.

    Feel free to contact us if you have any further questions.

    Kind Regards

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Viewing 10 posts - 1 through 10 (of 10 total)