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Home / Forums / WoodMart support forum / Critical Issue with My Account Page: Login, Logout, and Invoice Not Function

Home › Forums › WoodMart support forum › Critical Issue with My Account Page: Login, Logout, and Invoice Not Function

Critical Issue with My Account Page: Login, Logout, and Invoice Not Function

  • This topic has 1 reply, 2 voices, and was last updated 1 year, 10 months ago by Aizaz Imtiaz Awan.
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  • August 27, 2024 at 7:22 pm #592995

    beighburhaan
    Participant

    Hello WoodMart Support Team,

    I hope you’re doing well. I’m currently using the WoodMart theme for my WordPress e-commerce website and have encountered a significant issue with the “My Account” page. The following problems are present:

    New users are unable to log in.
    The logout functionality is not working.
    Options like downloading invoices and other actions are unresponsive.
    These issues are severely impacting the user experience on my website. Could you please assist me in resolving these problems as soon as possible?

    • This topic was modified 1 year, 10 months ago by beighburhaan.
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    August 28, 2024 at 11:09 am #593137

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards.

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Tagged: Invoice Download Issue, Login/Logout Errors, My Account Page Issues

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