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WS Form not loading in a dropdown menu (HTML Block)

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  • #593203

    markus
    Participant

    I have a “Newsletter” menu item, when I hover on top of it it’ll show a dropdown. The dropdown in reality is just a WoodMart HTML Block that is added to the menu. In that HTML Block the WS Form widget is added.
    It all looks normal when editing the HTML Block. However, it’s not showing on the frontend.

    When I hover on “Newsletter” in the menu it only shows an empty dropdown. There are other elements showing in the dropdown e.g. the text “Newsletter – sign up here” but the form is not loading.

    On top of that, this is also impacting another WS Form on the page. Because of this “broken situation” another form is not working correctly.

    I tested different WS Form forms – it’s not a problem with an individual form.

    In the private content you’ll see a video link that shows everything and also access to the site.

    Thanks for checking this

    best regards
    Markus

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    #593251

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    You need to disable “AJAX” for this particular dropdown to make it work. You can find this option in Appearance -> Menus https://gyazo.com/8001bd7d91f8f3ff170f360d965204fc

    Kind Regards

    #593304

    markus
    Participant

    Thank a lot – that solved it!

    Could you elaborate what you mean by “particular dropdown”? Is it because I am loading a form inside the HTML block? Or do you mean when I use Dropdown in general then I must disable “AJAX”?

    #593437

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    This form doesn’t work in dynamically loaded content like this dropdown (with AJAX). That is why you need to disable AJAX for this dropdown only.

    Kind Regards

    #593526

    markus
    Participant

    Alright – thanks a lot for clarifying

    #593554

    Artem Temos
    Keymaster
    Xtemos team

    You are always welcome. Feel free to contact us if you have any further questions.

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