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Thank you page is not displaying after completing the purchase

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • August 29, 2024 at 2:44 pm #593566

    alejandro-9292
    Participant

    Hello,

    Currently, I have the thank you page activated on my website through the Woodmart theme options. It is configured as an HTML Block, and that HTML block has been linked from the theme to be displayed. However, the problem is that the thank you page does not show up after completing a purchase. It seems there is a bug that prevents the thank you page from displaying correctly.

    I need assistance to solve this issue.

    Regards,

    August 29, 2024 at 2:58 pm #593579

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.Hello,

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    August 29, 2024 at 3:26 pm #593596

    alejandro-9292
    Participant

    We have found that it works with other themes. This is because the system being used is the native WooCommerce one and not the checkout process designed from the Layouts section of Woodmart.

    It is also impossible to determine if the design created in the HTML Blocks section and linked to the thank you page is working correctly, as these options disappear when other themes are activated.

    August 29, 2024 at 3:36 pm #593601

    Artem Temos
    Keymaster

    Please create an order and send us a generated Thank you page link. (use the account you shared with us)
    Also, can we switch between themes on your website?

    August 29, 2024 at 3:49 pm #593608

    alejandro-9292
    Participant

    When I complete my purchase, it takes me to this URL
    https://quetoca.com/finalizar-compra/order-received/2968/?key=wc_order_16xOakaWc0lWk

    If needed, you can switch themes.

    August 29, 2024 at 3:58 pm #593616

    Artem Temos
    Keymaster

    We checked with other themes and it doesn’t work too. Please test it from your end once again.

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Viewing 6 posts - 1 through 6 (of 6 total)