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Filter by Price glitch

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • August 30, 2024 at 4:27 pm #593990

    it-1760
    Participant

    Hi,

    There is one strange issue we are facing on the site at the moment on price filter.

    The filter works fine when the page is loaded and we select some amount for example: I opened my category page, the current max limit is 270 -> I changed the max limit to 200 and clicked on filter button -> the results are fine -> when I again change the filter to max limit that is 270 then the page shows error “No products were found matching your selection.” and in URL the no value is passed in the string “?min_price=&max_price=” can you please look into this and let me know what could be the cause.

    Thanks

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    August 31, 2024 at 4:25 pm #594148

    Hung Pham
    Keymaster

    Hi it-1760,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    September 2, 2024 at 1:59 pm #594476

    it-1760
    Participant

    Hi,

    I have added credentials in SecureLink; please look into this and let us know what steps have to be taken because we need to move the changes to the live site as well.

    Thanks

    September 3, 2024 at 2:16 am #594656

    Hung Pham
    Keymaster

    Hi it-1760,

    Thanks for details.

    It worked on my end, please double check https://prnt.sc/332AkfFvXIOu

    Regards,

    September 3, 2024 at 12:09 pm #594825

    it-1760
    Participant

    Hi,

    I think you haven’t replicated the case that I mentioned, I have attached the screen recording for your reference.

    So to replicate please follow below steps:

    1. Open any category page or open – https://kenpoly.liquidbubble.co.ke/product-category/household/
    2. Change the filter to some amount lets keep it – Price: Kshs10 — Kshs9,250 Range and click on filter button (do not change the min limit only change max limit)
    3. Now drag the filter to max limit – Price: Kshs10 — Kshs10,910 – and click on filter button (do not change the min limit only change max limit)

    The page shows the error that I mentioned in my first mail with screenshot.

    Can you please look into this.

    Thanks

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    September 3, 2024 at 12:15 pm #594831

    it-1760
    Participant

    I even attached this video in my first email please do not forget to refer the video that I have attached. If that’s not supporting please refer to following link:
    https://www.awesomescreenshot.com/video/31125986?key=c637ee3fa2483e382317fdce9b6843c0

    Please replicate the exact case as mentioned.

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    September 4, 2024 at 6:43 pm #595279

    Hung Pham
    Keymaster

    Hi it-1760,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    September 5, 2024 at 9:42 am #595377

    it-1760
    Participant

    Hi,

    Yes, you can do your test cases by deactivating plugins, this is our staging site. But please keep note of the changes that you make.

    Thanks

    September 6, 2024 at 11:18 am #595693

    Hung Pham
    Keymaster

    Hi it-1760,

    I’ve passed this topic to one of our developers, and I will let you know once get an answer.

    Thanks for your patience.

    Regards,

    September 6, 2024 at 1:07 pm #595726

    it-1760
    Participant

    Hi,

    Yes, please let us know as soon as possible we need to make this filter live next week.

    Thanks

    September 6, 2024 at 5:35 pm #595804

    Hung Pham
    Keymaster

    Hi it-1760,

    You can fix it by applying patch #595716. To do this, go to Dashboard > WoodMart > Patcher, find the corresponding patch and click on the Apply button. Let us know if it works for you.

    Regards,

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Viewing 11 posts - 1 through 11 (of 11 total)