Problem with my product page when my website is on “Coming soon”

This topic has 13 replies, 2 voices, and was last updated 2 months ago by Aizaz Imtiaz Awan.

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August 30, 2024 at 4:31 pm #593996

Madrix
Participant

Hello,
I have a problem with my website.
My website is on “Coming soon” (Not live)
When I am on my website and logged into WordPress, everything is fine, but when I use private navigation, the structure of the product page is incorrect. I don’t have this issue with the other pages at the moment.
However, when I put my site live, the problem no longer occurs.

And where can I reduce the product image size? (I don’t see in the Layout where I can change that)

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August 31, 2024 at 9:23 am #594072

Aizaz Imtiaz Awan
Keymaster

Hello,

Try to disable the maintenance mode in WooCommerce Settings > Site visibility and check the issue.

Navigate to Theme Settings > Single Product > Product page layout > You can choose different page layout depending on the product image size you need

Best Regards

September 3, 2024 at 12:21 am #594646

Madrix
Participant

Hello,
I have no problem when I’m on “Live” but I work on “Coming soon” and I have a problem

And I couldn’t change the image size.

September 3, 2024 at 11:24 am #594798

Aizaz Imtiaz Awan
Keymaster

Hello,

Yes, you need to disable the maintenance mode in WooCommerce Settings > Site visibility.

Now check back your site and check the single product image size.

Best Regards

September 3, 2024 at 1:07 pm #594854

Madrix
Participant

When I put my site on “Live” it’s ok for the image size ! Perfect !
Thank you ! What did you do ?!

Now I need when it is in “Coming soon” mode that should be like the 1st image and not like the second

———–

And I have another problem that I think is related to the cache. The ‘Recently Viewed’ section on my page doesn’t work properly. When I’m in Admin mode, it only shows the last item I viewed. When I’m in Incognito mode, nothing appears. Previously, I had a lot of recently viewed items showing up, but now, even after clearing the cache and viewing six different products, only the last one I looked at is displayed, and in Incognito mode, nothing shows at all.

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September 3, 2024 at 4:06 pm #594948

Aizaz Imtiaz Awan
Keymaster

Hello,

01. I have checked your site. It is live now.

02. The “Recently Viewed” section functions by tracking your browsing history using cookies. When you’re in Incognito mode, as a new user and cookies aren’t stored, which is why no recently viewed products are displayed.

Best Regards

September 3, 2024 at 4:24 pm #594955

Madrix
Participant

01. I want to work on “Coming soon” mode not on “Live”
– Why is this not displaying correctly?

02. Thanks for “Recently Viewed” in Incognito mode

03. Now, the “Recently Viewed” section in a Normal page showing only one product (the last one) (I followed the tutoriel to optimize the page) before that I think it was displaying 6 of them

September 4, 2024 at 11:29 am #595103

Aizaz Imtiaz Awan
Keymaster

Hello,

01. Try to create a page with the Maintenance mode content, set the Maintenance template in the page settings, and enable the Maintenance mode in the Theme Settings > Maintenance mode
Screenshot for clarification: https://ibb.co/bdHQjgJ

02. You’re Most Welcome!

03. Recently Viewed displays the products recently viewed by Members and Guests on a separate page.

Best Regards

September 4, 2024 at 11:19 pm #595300

Madrix
Participant

If it is the only option I will do it… Thanks

And for the ‘Recently Viewed’ section, why is it showing only 1 product (the last one) when it was displaying 6 of them before ?

I visit 6 different product pages, and when I return to the main one, only one is displayed.

September 5, 2024 at 10:22 am #595401

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know i will further check on your site and give you a possible solution.

Best Regards

September 5, 2024 at 1:04 pm #595456

Madrix
Participant

Hello,

Thank you for your feedback.
Cloudflare and WP Rocket were properly configured.
In the end, the problem was caused by the Cookie Notice.
The issue was resolved once the cookies were accepted.

Can you tell me how and where, you were able to modify the image size on the single product page?

September 5, 2024 at 3:11 pm #595506

Aizaz Imtiaz Awan
Keymaster

Hello,

You are using a Custom Single Product layout, which is built with WoodMart WooCommerce builder. Navigate to Layouts > Layout to edit Single product layouts and configure the gallery container and set the width.

Best Regards

September 5, 2024 at 3:44 pm #595520

Madrix
Participant

Hello,

Perfect, I couldn’t manage it because I was selecting the “product gallery” directly instead of the container.

You can close this topic.

Best Regards

Thanks a lot !

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September 6, 2024 at 9:28 am #595647

Aizaz Imtiaz Awan
Keymaster

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.
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