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Front page is not showing up after update by all other pages are

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • August 31, 2024 at 12:51 am #594056

    tanisbr1
    Participant

    My Front page is not showing up after the update but all other pages are working fine. Only the header is visible on the front page though. Can you please take a look? We really wanted to have this available for Labor Day sales

    Thank you so much

    August 31, 2024 at 1:16 pm #594103

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know i will further check on your site and give you a possible solution.

    Best Regards

    September 4, 2024 at 10:33 pm #595299

    tanisbr1
    Participant

    I turned off all of the plugins and activated them one by one and it still didn’t help. The front page still did not show up. Can we pick a time for me to leave them turned off because we can’t have our website totally down like that?

    Also our mobile categories button is no longer working either. Can you please also look at this?

    September 5, 2024 at 10:15 am #595399

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please try to recreate the home page from scratch and choose the home page from Appearance >> Customize >> Homepage Settings >> Choose your new home and check the issue.

    Best Regards

    September 5, 2024 at 9:33 pm #595578

    tanisbr1
    Participant

    This worked!

    September 5, 2024 at 9:43 pm #595579

    tanisbr1
    Participant

    My store filters are missing now though

    September 5, 2024 at 9:45 pm #595580

    tanisbr1
    Participant

    Do I have to add all of these back?

    September 5, 2024 at 10:32 pm #595583

    tanisbr1
    Participant

    You can close this ticket, I added them back

    September 6, 2024 at 10:01 am #595668

    Aizaz Imtiaz Awan
    Keymaster

    Sounds Great! that your issue has been solved.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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