Product (grid or carousel) not filtering

This topic has 13 replies, 2 voices, and was last updated 3 months ago by Luke Nielsen.

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September 2, 2024 at 11:40 am #594398

Jeffrey Jaspers
Participant

Hello support,

In the product (grid or carousel) there isa option to filter on Category or Tag. This used to work fine in the past but it seems to be broken since 7.6 update. From attached screenshot the “Categories or Tags” field remains empty even if I enter the exact Tag or Category name.
Please help to resolve asap.

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September 2, 2024 at 12:22 pm #594435
Jeffrey Jaspers
Participant
~~Running a reindex of the database solved this issue.~~
- This reply was modified 3 months, 1 week ago by Jeffrey Jaspers. Reason: I spoke to soon, issue still present
September 2, 2024 at 3:45 pm #594521

Luke Nielsen
Keymaster

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

September 2, 2024 at 3:50 pm #594526

Jeffrey Jaspers
Participant

Currently I see this behaviour only on page with title “IrontechDoll – EN”.

September 3, 2024 at 10:16 am #594756

Luke Nielsen
Keymaster

Hello,

Could you please give me full access to the admin dashboard?

https://take.ms/qr0Sd5

Kind Regards

September 5, 2024 at 10:18 am #595400

Jeffrey Jaspers
Participant

Hi Luke, you should have admin permissions now.

September 6, 2024 at 9:12 am #595636

Luke Nielsen
Keymaster

Hello,

Sorry for the delay.

Checked that and on my side, it works well, here is a video – https://take.ms/yARNP

Let me know if you have sorted it out.

Kind Regards

September 6, 2024 at 4:27 pm #595786

Jeffrey Jaspers
Participant

Hi Luke,

I don’t have this on all pages just on all new pages I create. Already existing pages do not seem to be an issue. Have you checked the page I told you you could find the issue?

September 6, 2024 at 5:28 pm #595803

Jeffrey Jaspers
Participant

So the source of the issue seems to be with the plugin Polylang. By default all the website is in dutch, but as soon as I mark a page as english, the described issue happens.

September 9, 2024 at 9:39 am #596073

Luke Nielsen
Keymaster

Hello,

In the settings of the Polylang, try to enable synchronization for these values – https://take.ms/B4JVr, clear the cache and recheck the issue.

I await your response.

Kind Regards

September 10, 2024 at 10:42 am #596357

Jeffrey Jaspers
Participant

Hi Luke,

We tried but this does not seems to solve the issue. We also relayed the same question to polylang support.

September 11, 2024 at 5:16 pm #596783

Luke Nielsen
Keymaster

Hello,

May I disable plugins for testing?

Thank you in advance.

Kind Regards

September 11, 2024 at 5:29 pm #596784

Jeffrey Jaspers
Participant

Hi Luke,

Please don’t disable the plugin. Like I said we also asked Polylang support for their assistance. They came with the (very simple) solution to also make the categories and tags available in the translated languages. After we did this, on the translated page the product carousel was able to find the tags and cetagories but only of the translated version.
With this is issue seems to be resolved.

Thank you for the support so far.

September 12, 2024 at 10:46 am #596916

Luke Nielsen
Keymaster

Hello,

Great! Glad that the issue is resolved.

Always remember that you can reach out to us with any questions you may have.

Wish you all the best.

Kind Regards
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