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Issue with plugin compatability

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  • September 2, 2024 at 2:11 pm #594487

    ZaheerS
    Participant

    Hi

    I am having an issue with one of my websites. I contacted support for the component but this is their response

    Apologies for the delay in responding. Currently, the Woodmart theme is not compatible with the wholesale plugin. Our troubleshooting shows that the issue is related to the theme. We tested the functionality with other themes, and the prices were displayed without any delay. Please reach out to the Woodmart theme support team for assistance.

    Since there is no filter or action available in the Woodmart theme that we can use to ensure compatibility, we recommend that you contact Woodmart support to resolve the quantity price issue.

    Please also discuss this issue with the Woodmart support team. If they provide any hooks or filters, we can assist you further in resolving the problem.

    Thanks

    September 2, 2024 at 2:55 pm #594498

    Artem Temos
    Keymaster

    Hello,

    Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.

    We appreciate your cooperation and look forward to assisting you further.

    Best regards,

    September 2, 2024 at 3:50 pm #594527

    ZaheerS
    Participant

    So the issue we are having in the video. When the client sees a price. it shows the wholesale price. then they click add to cart it defaults to the retail price. Then view basket it shows the correct price again. See and listen to the video I shared, it will give you the understanding of what is happening.

    September 2, 2024 at 3:51 pm #594528

    ZaheerS
    Participant

    link to the video
    https://app.box.com/s/048nn5mvz6cvtmzcejh8edw4waodfkow

    September 2, 2024 at 4:21 pm #594544

    Artem Temos
    Keymaster

    Thank you for the video. We just tested on the desktop and see the same pricing even on the cart page. Here is a screenshot https://gyazo.com/b0fef222bf9fb122520dd05574c75c88

    September 2, 2024 at 5:00 pm #594563

    ZaheerS
    Participant

    i think you need to login as wholesaler to replicate the issue. I have created the account for you as wholesaler and administrator below

    September 2, 2024 at 5:05 pm #594565

    Artem Temos
    Keymaster

    Thank you. But I still see the same pricing on the cart page https://gyazo.com/d9f975453627d24674c670487dd53d42

    September 2, 2024 at 5:11 pm #594567

    ZaheerS
    Participant

    see the video to replicate the issue. you need to click on wholesale and select options there and then click the flyout cart to see the incorrect price.

    September 3, 2024 at 9:15 am #594727

    Artem Temos
    Keymaster

    We checked this and we always get the price 181.43. Can we switch to the default theme to see the difference?

    September 3, 2024 at 12:33 pm #594841

    ZaheerS
    Participant

    I have create a new user just for wholesale.

    please login and then click here
    https://redespresso.co.za/shop-for/wholesale/rooibos-for-wholesale/red-espresso-rooibos-espresso-for-wholesale/

    you can test the first product.
    It shows an amount of R225.50 to R1127.51 thne click choose option. I selected the first one. you will see the price jump to R278.20 and then show this in the flyout cart but then you click checkout and it will revert to the correct amount of R225.50

    September 3, 2024 at 12:37 pm #594845

    Artem Temos
    Keymaster

    Yes, I can see the problem. As far as I can see, the plugin calculates the price correctly when you view the options on the single product page only. It is not designed to work on the shop page. We are not able to fix this in our theme. You need to disable the quick shop functionality and allow customers to select product variations on the single product page only.

    September 3, 2024 at 1:28 pm #594868

    ZaheerS
    Participant

    But even if we have to disable that. The price that appears in the flyout cart is not correct

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    September 3, 2024 at 2:02 pm #594888

    Artem Temos
    Keymaster

    Try to disable AJAX add to cart in Theme Settings and check how it works without it.

    September 6, 2024 at 3:40 pm #595772

    ZaheerS
    Participant

    Is there no way you can provide the hooks so that I can go to the plugin provider to assist. I am willing to pay for the time for this customisation

    September 9, 2024 at 9:13 am #596055

    Artem Temos
    Keymaster

    Hello,

    Did you check how it works with the AJAX add to cart option turned off? We need to understand what exactly causes the problem first.

    Kind Regards

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