URGENT: Shop Page Empty

This topic has 7 replies, 2 voices, and was last updated 2 months, 1 week ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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September 5, 2024 at 3:37 pm #595517
marcopolo
Participant
Team,

For some reasons, the shop page is not loading any product however clicking on any other sub-category is loading products correctly.

This happened suddenly, no change been done on the site. After “page edit” the page started loading products however need to understand why did this happened as I have noticed the same result when either elementor or woocommerce plugins are updated.
- This topic was modified 2 months, 2 weeks ago by marcopolo.
September 5, 2024 at 3:46 pm #595522

marcopolo
Participant

When loading page in incognito, I see a transparent layer coming up right before page fully loads, any idea what this might?

September 5, 2024 at 4:24 pm #595542

Artem Temos
Keymaster

Hello,

We just tested your shop page in the incognito window and it seems to work correctly. We didn’t notice any of the mentioned issues. Here is a video https://gyazo.com/e4950ce1624b1c4b85bd62bab750dd73

Kind Regards

September 5, 2024 at 4:29 pm #595547

marcopolo
Participant

Not sure whats wrong, I have tried through different browser and multiple times cleared cache as well. I see the style does not load properly and page reloads with correct style after a few seconds

https://gyazo.com/05c41e9668bf0956cde3a723be868289

September 6, 2024 at 9:03 am #595631

Artem Temos
Keymaster

The issue on from your video seems to be caused by some CSS optimization or cache plugins. Try to disable them on your website and test how it works.

Kind Regards

September 13, 2024 at 12:38 pm #597234

marcopolo
Participant

Guys, the issue of “shop” page coming up empty is happening again. We just turned off lazy loading in the settings after customer complaint that the product pictures were also not lazy loading and post that, shop page is coming up empty.

While you look at this issue (which has been reported multple times in the past by myself), please also share a way to avoid product pictures from lazy loading.

Since this is a live site, I have fixed the empty shop page for now by editing the page but this issue is annoying and needs a permanent solution.

September 13, 2024 at 12:43 pm #597235

marcopolo
Participant

Also, despite disabling lazy loading, the pictures are still lazy loading.

P.S. Litespeed cache plugin was also disabled so it’s not caching issue.

September 16, 2024 at 10:01 am #597622

Artem Temos
Keymaster

Hello,

We are sorry for the delay. Currently, we don’t see any issues with the shop page or lazy loading on your website. Could you please clarify how to reproduce the issue? https://gyazo.com/67fae527c6c180fd9e12bb6d2bae2b59

Kind Regards
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