Unable to select option selection
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Layout–>Single product–>Single product layout, whenever I enable it, the options in the product detail page appear to be unselectable, but when I don’t enable it it’s normal again. I am unable to find out what is the reason for this, please help me to solve this problem as soon as possible.
Hello,
Try to define the “WooCommerce Hook” elements – https://take.ms/Pe3oh, so use this element to show all hooks that are related to the product page, then recheck the issue.
Kind Regards
I did not find the “WooCommerce Hook” element.
Hello,
It’s available only in Layouts -> Single product layout. The screenshot I made on your side – https://monosnap.com/file/epQLTzkf5XsF2pIMbhFC7ijTezjJqX
Thank you for your time.
Kind Regards
Yes, I didn’t find this element there. And I’ve provided you with the login information, please help me with this as soon as possible.
Hello,
I have defined all hooks that are related to the Single page – https://take.ms/a7ubv, then cleared a cache and it still not working. So it means that the plugin that you use for swatches is not compatible with our Layouts builder.
Kind Regards
But why is it that I don’t have this problem on my other site that uses this plugin? And as I said in the beginning, it does work when I don’t enable “Single product layout”. Also, it’s normal on mobile. I don’t agree with you that it’s not compatible.
Hello,
Send me access to another site where it works with Layouts for investigation.
Thank you for your time.
Kind Regards
Ok, I will provide you with that. Also, how can I explain that after I deactivate the “Single product layout” it is normal? And it’s normal on the phone. It’s only on the computer that I have this problem.
Hello,
This issue occurs due to enabled the “Sticky container” for the Desktop in a container with swatches which cuts out content and is not compatible with third-party functionality. So disable it to make it work right.
https://monosnap.com/file/hhgcY0Zvw2xMnf00pLROMHhtpNlgmX
Kind Regards
Okay, I tested and found no more problems, thanks.
Hello,
Thank you for confirming that the issue has been resolved! I’m glad to hear everything is working fine now. If you have any other questions or need further assistance in the future, feel free to reach out.
Kind Regards
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