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Payment options not available

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • September 11, 2024 at 1:41 am #596530

    sohee7569
    Participant

    Hi, team
    I have set all payment settings under WooCommerce.
    However, when checking ‘Credit Card’, it says ‘Currently unavailable. Please try a different payment method.’

    Could you please loot at the issue?

    Attachments:
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    September 11, 2024 at 10:48 am #596656

    Hung Pham
    Keymaster

    Hello sohee7569,

    Thanks for reaching to us.

    In order to better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Kind Regards

    September 12, 2024 at 10:03 am #596901

    sohee7569
    Participant

    Hi
    Can you please log in as Admin to take a look at the issue?
    Please let me know your WordPress user name or email address that I can invite

    September 12, 2024 at 11:45 am #596939

    Hung Pham
    Keymaster

    Hello sohee7569,

    You can use any email, it doesn’t matter.

    Regards,

    September 13, 2024 at 4:45 am #597126

    sohee7569
    Participant

    Hi, team
    Please find the account info & PW in the private content.
    And please loot at the issue as soon as possible.

    • This reply was modified 5 months, 3 weeks ago by sohee7569.
    September 13, 2024 at 10:40 am #597199

    Hung Pham
    Keymaster

    Hi sohee7569,

    Thanks for details.

    I see that you are using extra plugin for payment methods. For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the author plugin’s support team https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/, who are better equipped to provide you with the guidance you requires or You need to find a third party plugin to achieve more functionality that best suits you.

    If you have any questions please feel free to contact us.

    Regards,

    September 16, 2024 at 8:56 pm #597792

    sohee7569
    Participant

    Hi,
    I switched to another WooCommerce theme, but it gives still same error.

    Attachments:
    You must be logged in to view attached files.
    September 17, 2024 at 8:19 am #597846

    Hung Pham
    Keymaster

    Hi sohee7569,

    If the issue still persists with the default theme. It means that it is not our theme issue. Please contact the author support in this regard they will guide you better.

    Best Regards.

    September 19, 2024 at 8:15 am #598445

    Hung Pham
    Keymaster

    Hi sohee7569,

    Would you mind if I deactivate extra plugins for testing by ourself? Please confirm me back.

    Regards,

    September 19, 2024 at 9:20 am #598490

    sohee7569
    Participant

    Hi, team
    Yes, please go ahead for testing!

    September 20, 2024 at 3:44 am #598701

    sohee7569
    Participant

    Hi, team

    Please I would like to ask to edit some data. please see my comment in private content

    September 20, 2024 at 7:54 am #598723

    Hung Pham
    Keymaster

    Hi sohee7569,

    1. I switched to default theme (Storefront) and the issue still persists https://prnt.sc/-w4eEYon3En6

    For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the WooCommerce plugin’s support team https://wordpress.org/support/plugin/woocommerce/, who are better equipped to provide you with the guidance you requires or You need to find a third party plugin to achieve more functionality that best suits you.

    If you have any questions please feel free to contact us.

    2. I helped you to remove the PDF.

    Regards,

    September 20, 2024 at 11:53 pm #599013

    sohee7569
    Participant

    Thanks for your help!
    Now, the payment is working fine.
    Just wonder if you guys did something else?

    September 23, 2024 at 3:01 pm #599405

    Hung Pham
    Keymaster

    Hi sohee7569,

    I am appreciate your patience.

    I did not modify anything without your payment, payment methods are usually related to your payment information.

    Regards,

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Viewing 14 posts - 1 through 14 (of 14 total)