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Search Function Not Working

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • September 11, 2024 at 1:51 am #596535

    sohee7569
    Participant

    Hi, team
    When searching for the word in the bar at the header it gives the related Products.
    However, when hitting ‘Enter key’, the page says that ‘No products were found matching your selection.’
    Could you please look at the issue?

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    September 11, 2024 at 10:49 am #596657

    Hung Pham
    Keymaster

    Hello sohee7569,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Kind Regards

    September 12, 2024 at 9:49 am #596891

    sohee7569
    Participant

    Hi!
    What is your WordPress user name or email address that I can invite?

    September 12, 2024 at 11:45 am #596938

    Hung Pham
    Keymaster

    Hello sohee7569,

    You can use any email, it doesn’t matter.

    Regards,

    September 13, 2024 at 4:47 am #597128

    sohee7569
    Participant

    Hi, team
    Please find the account info & PW in the private content.
    And please loot at the issue as soon as possible.

    September 13, 2024 at 10:43 am #597202

    Hung Pham
    Keymaster

    Hi sohee7569,

    Thanks for details.

    Navigate to Settings > Relevanssi > Indexing tab > Select the post types and Taxonomies > Click on Save the options and then Build the index buttons > Clear cache and check again.

    https://prnt.sc/8gNF4Xf9OVJP

    Regards,

    September 16, 2024 at 8:34 pm #597786

    sohee7569
    Participant

    Hi,
    I checked on the product under post types and built the index.
    After that, it does not give an error when searching U3000.
    However, nothing shows up in the search result, and when just typing U3000 in the search bar, it gives non-related products.

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    September 17, 2024 at 8:18 am #597845

    Hung Pham
    Keymaster

    Hi sohee7569,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    September 17, 2024 at 8:07 pm #598072

    sohee7569
    Participant

    Hi, team
    Yes, you can, but please have them back activated once the investigation is completed.

    Thanks

    September 18, 2024 at 9:44 am #598176

    Hung Pham
    Keymaster

    Hi sohee7569,

    I cannot access to site, can you please check again? https://prnt.sc/q2gv7OnCEBgn

    Regards,

    September 18, 2024 at 10:04 am #598193

    sohee7569
    Participant

    Hi,
    It is accessible now. Please try to connect to test all!

    September 19, 2024 at 12:48 am #598414

    sohee7569
    Participant

    Hi team, It has been working fine! Please test on your end to see what is causing the search isseu!
    Thanks

    September 19, 2024 at 8:16 am #598446

    Hung Pham
    Keymaster

    Hi sohee7569,

    Glad to hear your issue has been resolved. If you face this kind of issue, please let me know.

    Regards,

    September 19, 2024 at 9:18 am #598483

    sohee7569
    Participant

    Hi, team
    Thanks for your reply.
    Now I see the search function is working.
    However, when searching U3000, it is showing unrelated product such as Suction Cup Mount that does not have any word of U3000 in the content.
    Also, it is showing 2 pages of search results, but the 2nd page is exactly same as 1st page which means it is duplicated.

    • This reply was modified 13 hours, 18 minutes ago by sohee7569.
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Viewing 14 posts - 1 through 14 (of 14 total)