The import could not be completed due to a low timeout limit on the server
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Hi
Recently bought the theme and i get this error while importing Fashion Color prebuilt website: the import could not be completed due to a low timeout limit on the server. you need to contact your hosting provider and ask them to increase it to 300 seconds.
Here is what i have tried:
I have asked my hosting provider to increase low timeout limit on the server, max_input_time was increased to 300 seconds.
I have tried accessing with different browser and by deactivating all plugins and clearing cache.
Also they have changed coden in backend from this thread: https://xtemos.com/forums/topic/the-import-could-not-be-completed-due-to-a-low-timeout-limit-on-the-server-10/ and the Dummy content from Woodmart was removed and tried but couldnt import prebuilt website.
After deleting Dummy content from Woodmart it didnt take 1% to fill the bar from the import, stopped and gave me the alert with the error, before deleting dummy content it filled until 60% and gave me the alert.
Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder
Thank you in advance.
How can i give you admin username and password details?
You can post this here, using the Private content field.
Kind Regards
Please send us your website URL as well.
As we can see, our theme is not installed. Please disable all the plugins and activate WoodMart so we can check this.
I have disabled all plugins and activated woodmart.
Please send us your FTP access as well.
Hi, is there any update?
Its been a while since i gave you access credentials, and my site looks spammy, how much time will it take?
Hello,
We are sorry for the delay due to the weekend. As we can see, you have removed our theme from your website. Can you restore it so we can check the issue?
Kind Regards
Hi,
I have activated theme.
We have disabled all external plugins and now the import works correctly. Please check it from your end.
Great, you are welcome! Feel free to contact us if you have any further questions.
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