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504 – Gateway Timeout

Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • September 13, 2024 at 4:53 pm #597314

    lucas-9932
    Participant

    Hello,
    I have 504 – Gateway Timeout and 502 Bad Gateway nginx error, this problem does not come from the host he checked everything and it was good, I deactivated the plug-ins and I also get these errors several times a day
    can you help me

    September 13, 2024 at 5:23 pm #597322

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    September 13, 2024 at 5:38 pm #597333

    lucas-9932
    Participant

    Hello
    I already do that and no problem with twentytwenty
    I got the new theme since10 days and before i got the last version of woodmart and no problem…

    September 13, 2024 at 5:38 pm #597334

    Artem Temos
    Keymaster
    Xtemos team

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    September 17, 2024 at 11:50 am #597924

    lucas-9932
    Participant

    Hello
    I have deativate all the plugins except :
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    September 17, 2024 at 2:02 pm #597969

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Sorry, but the password seems to be wrong and we can’t access.

    Kind Regards

    September 25, 2024 at 11:21 am #599942

    lucas-9932
    Participant

    Hello
    Sorry i was in holidays
    Our back office and front office is really really slow…
    i give you access for check this please

    September 25, 2024 at 11:33 am #599955

    lucas-9932
    Participant

    sorry pw didnt work

    September 25, 2024 at 11:55 am #599960

    Artem Temos
    Keymaster
    Xtemos team

    Please temporarily turn off all plugins not related to our theme and clarify how we can reproduce the issue.

    September 25, 2024 at 1:07 pm #599997

    lucas-9932
    Participant

    hello, it’s okay you can connect
    the plugin are deactivate

    September 25, 2024 at 2:40 pm #600050

    Artem Temos
    Keymaster
    Xtemos team

    Sorry, but could you please clarify where we can see the error on your website?

    September 25, 2024 at 3:04 pm #600071

    lucas-9932
    Participant

    When i reactivate my 10 plug-ins the back office and front office is really really slow with WOODMART theme
    i don’t know where the problem come…

    September 25, 2024 at 5:02 pm #600144

    lucas-9932
    Participant

    it’s okay i think i find the problem

    thank’s

    September 26, 2024 at 9:33 am #600256

    Artem Temos
    Keymaster
    Xtemos team

    Please let me know if you sorted it out and what was the cause of the problem.

    September 26, 2024 at 11:16 am #600318

    lucas-9932
    Participant

    yes it’s fine it was a problem with one of my plugin

    September 26, 2024 at 11:47 am #600336

    Artem Temos
    Keymaster
    Xtemos team

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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