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Website down after critical error in Woodmart

Viewing 4 posts - 1 through 4 (of 4 total)
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  • September 14, 2024 at 4:20 pm #597489

    Ananda
    Participant

    Call to undefined function “XTS\Modules\Out_Of_Stock_Manager\is_woocommerce() occurred in wp-content/themes/woodmart/inc/integrations/woocommerce/modules/out-of-stock-manager/class-main.php on line 57”

    I have been able to uncomment Out of stock manager class in this file to get my site back online.

    I tried to put the error message into the private content field, but then this site thinks its a malicious request.

    September 14, 2024 at 4:48 pm #597491

    Ananda
    Participant

    If I enter the error into the reply I get this:
    A potentially unsafe operation has been detected in your request to this site

    Your access to this service has been limited. (HTTP response code 403)

    If you think you have been blocked in error, contact the owner of this site for assistance.
    Block Technical Data
    Block Reason: A potentially unsafe operation has been detected in your request to this site
    Time: Sat, 14 Sep 2024 13:47:52 GMT
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    September 14, 2024 at 4:49 pm #597492

    Ananda
    Participant

    The error is in attached file.

    Attachments:
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    September 16, 2024 at 9:06 am #597596

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

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Viewing 4 posts - 1 through 4 (of 4 total)