Header builder icons

This topic has 9 replies, 2 voices, and was last updated 5 months, 1 week ago by Aizaz Imtiaz Awan.

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September 23, 2024 at 12:01 pm #599318

johnny10
Participant

Hi,

I have a problem with icons in header builder.
On the some sites I have icons, and for another icons is dissappear.
What is the reason for these issues?

September 23, 2024 at 3:36 pm #599429

Aizaz Imtiaz Awan
Keymaster

Hello,

I have checked your site. The icons are loading fine on your site.
https://ibb.co/RPYWhrw

If you have any questions feel free to contact us.

Best Regards

September 23, 2024 at 3:59 pm #599442

johnny10
Participant

I mean icons in header builder (in attachement).

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September 24, 2024 at 8:53 am #599563

Aizaz Imtiaz Awan
Keymaster

Hello,

To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website. Also share the wp logins details so i will check and give you a possible solution.

Best Regards

September 24, 2024 at 10:43 am #599602

johnny10
Participant

1. On the main page we have phone number and e-mail with icons, and /raty/ , /poradnik-klienta/ – with icons
2. On the “oferta”, and woocommerce categories we have without icons, and /galeria/ , /kolory-blach-garazy-blaszanych/ , /kontakt/ – without icons.

Can you tell me why?

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September 24, 2024 at 2:41 pm #599704

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

Best Regards

September 24, 2024 at 2:59 pm #599717

johnny10
Participant

Works not.
I have the same problem in several websites Woodmart themes.

September 24, 2024 at 4:07 pm #599753

Aizaz Imtiaz Awan
Keymaster

Hello,

Please temporarily turn off all the plugins that are not related to our theme.

Best Regards

September 24, 2024 at 4:11 pm #599761

johnny10
Participant

but how websites should work?

September 25, 2024 at 8:48 am #599858

Aizaz Imtiaz Awan
Keymaster

Hello,

Your issue has been resolved. Check back your site and check the issue.

Best Regards
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