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I am unable to reactivate my theme

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  • September 23, 2024 at 2:15 pm #599381

    star010
    Participant

    I purchased and tried using this theme three months ago, and it was installed smoothly at that time.
    Now I have logged out of that server and installed the theme on a new server. I am using the same domain name, but when using the previous activation code, the page prompts “Domain is not valid or empty
    What should I do?

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    September 23, 2024 at 3:11 pm #599412

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    September 24, 2024 at 5:04 am #599535

    star010
    Participant

    Okay, I’ll send it to you now
    This is a newly installed server without many complex settings or installed plugins
    By the way, as it is a brand new default installation, you can freely operate and edit its contents if needed.

    September 24, 2024 at 9:36 am #599580

    Artem Temos
    Keymaster

    Hello,

    Sorry, but we can’t open your website at the moment https://gyazo.com/f8396df2fccf5700cf5806157c276313

    Kind Regards

    September 24, 2024 at 12:03 pm #599641

    star010
    Participant

    Sorry, I wrote the wrong URL format. Actually, my website currently only supports HTTP. In my previous content, I mistakenly wrote HTTPS instead

    September 24, 2024 at 12:17 pm #599648

    Artem Temos
    Keymaster

    You need to configure HTTPS first. Without certificate, you will have a lot of issues with API requests like this.

    September 24, 2024 at 2:46 pm #599708

    star010
    Participant

    Sure, I have already completed the relevant settings for HTTPS and tried activating it again, but still cannot activate it. Please help me.

    September 24, 2024 at 2:49 pm #599709

    Artem Temos
    Keymaster

    You need to specify your domain here https://gyazo.com/3a45e9d0365cb61d5ef111e155d43487
    Note that both fields should start with https. Let me know if it helps.

    September 24, 2024 at 2:55 pm #599715

    star010
    Participant

    Cool!
    I followed your instructions and now I can successfully activate it.
    Thank you!

    September 24, 2024 at 3:10 pm #599726

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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