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header layouts still loading

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • September 23, 2024 at 11:45 pm #599520

    mdamin959
    Participant

    Headers builder is not working. it is still loading…

    Attachments:
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    September 24, 2024 at 9:08 am #599567

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    September 24, 2024 at 12:04 pm #599642

    mdamin959
    Participant

    this is my admin access.

    • This reply was modified 2 months, 2 weeks ago by Artem Temos.
    September 24, 2024 at 12:19 pm #599650

    Artem Temos
    Keymaster

    Please use the Private content field to post your information. Also, keep all plugins temporarily turned off.

    September 25, 2024 at 2:29 pm #600042

    mdamin959
    Participant

    all plugins were temporarily turned off. but the problem is not solved

    September 25, 2024 at 2:36 pm #600045

    Artem Temos
    Keymaster

    Please keep the temporarily turned off so we can check this too.

    Kind Regards

    September 25, 2024 at 2:43 pm #600052

    mdamin959
    Participant

    ok !

    September 25, 2024 at 2:46 pm #600053

    Artem Temos
    Keymaster

    We don’t see the problem on your website at the moment. Here is a screenshot https://gyazo.com/5f99f41e4d519e1625a8da3dde496c4d
    Try to clear your browser cache and test how it works.

    September 25, 2024 at 2:53 pm #600055

    mdamin959
    Participant

    thank you so much!!

    September 25, 2024 at 2:59 pm #600061

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

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