Shop Layout has changed after update?
-
Hi I have just noticed that my shop page layout built using woodmart layouts is not working at all?
It did work in the past, i think before the last update but can’t be sure?
Shop home page is fine
Shop Category page looks ok i think?
Shop Category archives page does not work.
I Have a menu in the banner which shouldn’t be there and also no sidebars / filters etc.
Can you help please asap as people can’t filter or navigate properly.
Also the mobile version is all messed up.
Hi peter-9793,
Could you please record videos of issues for a better understanding of the issue?
Best Regards.
Please see comments below.
Hi peter-9793,
Thanks for the video.
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, the old one doesn’t work, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,
Hi peter-9793,
Thanks for details.
Please edit the categories and you can see the HTML Block ID https://ibb.co/Lp8X09L
Then, you can edit HTML Block and remove Accordion widget https://ibb.co/C9VFJVH
Regards,
Hi,
I don’t really want to do this as it will remove a lot of the content from my website page. or put a lot of text at the top of the page which is obstructive to the viewer.
If you look at these pages they are without the accordion for testing.
https://glassfurniture.co.uk/product-category/luxury-mirrors/mirror-with-lighting/
https://glassfurniture.co.uk/product-category/luxury-mirrors/free-standing-mirrors/
The website all worked before but now doesn’t after an update somewhere.
Why would the widget not work now?
Is there an alternative accordion widget i can use?
Hi peter-9793,
Thanks for details.
I checked above product categories pages and everything looked good
https://ibb.co/SXYqSTS
You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.
Regards,
The thing which is causing the issue is the Product: Ajax Shop.
I have switched it off and the problem is gone.
I would like to use the Ajax shop feature as it’s a slicker for the user.
Let me know.
Attachments:
You must be
logged in to view attached files.
Hi peter-9793,
Thanks for details.
I re-enabled Ajax Shop feature and tested on Incognite mode, everything worked perfectly. I also tested on my end without extra plugins and it worked same as your site.
Please check again and You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.
Regards,
.
