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Instagram API

Viewing 28 posts - 1 through 28 (of 28 total)
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    Posts
  • September 26, 2024 at 9:10 pm #600534

    robertp19
    Participant

    Hello Support,

    I am trying to set up Instagram API to follow your documentation.
    https://xtemos.com/docs-topic/how-to-setup-instagram-api-2/

    After clicking the connect button, select your Facebook account, but no pages are showing.
    Please see the attached screenshot and loom video about the issue.

    Please help me to resolve the issue.

    Thank you

    Regards,
    Robert

    Attachments:
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    September 27, 2024 at 9:08 am #600569

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Make sure that you did everything as described in our documentation. https://xtemos.com/docs-topic/how-to-setup-instagram-api/
    Please send us screenshots of your Facebook and Instagram configuration for each step.

    Kind Regards
    XTemos Studio

    September 28, 2024 at 2:37 am #600896

    robertp19
    Participant

    Hello,

    Thank you for your reply.

    Please see the attached Facebook and Instagram configuration screenshot.

    Please let me know if you require any further information.

    Thank you.

    Robert

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    September 30, 2024 at 10:00 am #601221

    Artem Temos
    Keymaster

    Can you add our account as admin to your Facebook page? https://www.facebook.com/help/187316341316631
    Here is the ID 100005536119773

    September 30, 2024 at 4:09 pm #601393

    robertp19
    Participant

    “Oleg Cyaputa” is this correct user?
    Please see the attached acreenshot and let me know if it is correct user.

    Thank you.

    Robert

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    September 30, 2024 at 4:16 pm #601398

    Artem Temos
    Keymaster

    Yes, it is correct. Please give full access so we can check the configuration.

    September 30, 2024 at 4:52 pm #601412

    robertp19
    Participant

    Yes, I give full access.

    Please check and please let me know if you require wp admin login access.

    Thank you.

    Regards,
    Robert

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    October 1, 2024 at 9:24 am #601515

    Artem Temos
    Keymaster

    We connected your Instagram page with account without any problems. Most likely, something is wrong with your personal account or you lack permission to access your page’s content.

    October 1, 2024 at 1:53 pm #601650

    robertp19
    Participant

    Hello,

    Thank you for the update.

    I tried to connect Instagram under the WP admin > Theme Settings > API integrations > Instagram API > CONNECT

    And I the page is open with no facebook account.
    Select your facebook account:
    ← Cancel and return

    Please see the attached screenshot for your referance.

    Please let me know if you want WP admin login details.

    Thank you.

    Robert.

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    October 1, 2024 at 2:56 pm #601685

    Artem Temos
    Keymaster

    Hello,

    Yes, we understood the problem from your previous replies. But as we said, this issue seems to be related to your personal Facebook account. We were able to connect it with our account you added as admin.

    Kind Regards

    October 1, 2024 at 5:32 pm #601759

    robertp19
    Participant

    Hello,

    Please advice how to resolve the issue.

    Thank you.

    Robert

    October 1, 2024 at 8:12 pm #601787

    robertp19
    Participant

    Hello,

    Please see the attached loom video link and help me to resolve the issue.

    Thank you.

    Robert

    October 2, 2024 at 9:57 am #601862

    Artem Temos
    Keymaster

    Hello,

    In this case, we need to get access to your personal Facebook account to investigate the issue. Otherwise, we can’t identify what is wrong with your account.

    Kind Regards

    October 4, 2024 at 2:34 am #602343

    robertp19
    Participant

    Hello,

    I have added all the details.

    Please check and let me know if you have any questions.

    Thank you

    October 4, 2024 at 9:23 am #602403

    Artem Temos
    Keymaster

    We need to you to approve our log in https://monosnap.com/file/dqWOOD6MCRv9eEHMDwZf7vDNXgQH32

    October 4, 2024 at 11:28 am #602465

    Artem Temos
    Keymaster

    You need to contact Instagram page to your account https://monosnap.com/file/DBxWjuOKIBtvXi8rCdRolzu4K1BXoK
    Let me know if it helps.

    October 4, 2024 at 7:10 pm #602619

    robertp19
    Participant

    Hello,

    Can you please try to login?

    Thank you

    October 4, 2024 at 9:15 pm #602626

    robertp19
    Participant

    Hello,

    Please let me know the time when you are available.

    I think the OTP code is expire after 10 minute.

    Maybe our time zone is different and it will be easy for both of us if I know the time.

    Thank you

    October 7, 2024 at 9:24 am #602913

    Artem Temos
    Keymaster

    Hello,

    Did you connect the Instagram page as we asked in our previous reply? Please send us a screenshot.

    Kind Regards

    October 7, 2024 at 6:44 pm #603173

    robertp19
    Participant

    Hello,

    Please see the attached screenshots.

    Thank you

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    October 7, 2024 at 7:40 pm #603186

    robertp19
    Participant

    Hello,

    Please see the attached one more screenshots – linked accounts > Instagram

    Thank you

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    October 8, 2024 at 9:33 am #603286

    Artem Temos
    Keymaster

    After checking your settings, we see that you are using the wrong business profile when connecting https://monosnap.com/file/DFjRuuCRFymqCesrPwAGCosQc2C66F
    The business profile should be the one that has business assets https://monosnap.com/file/6sB6OF1MOGFWx236QS6EyM7MtddIa5
    Therefore, we have chosen the right business profile and connected your Instagram, you can check it on the website

    October 8, 2024 at 10:14 pm #603520

    robertp19
    Participant

    Hello Support,

    Thank you for your prompt response and for resolving my problem.

    I have a question regarding the instagram post images.
    Please check our following blog page, where I call the instagram posts and all images are blurry.
    https://www.lendingportal.co/blog/

    If you compare it with instagram, then you will see the difference.
    https://www.instagram.com/robertthelender

    I have high resolution images for east posts, but I don’t find the option under the instagram elements.

    Please advise how to resolve the issue.

    Thank you.

    Attachments:
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    October 9, 2024 at 9:14 am #603588

    Artem Temos
    Keymaster

    Hello,

    You can specify “large” images size for the Instagram element as shown on the screenshot https://gyazo.com/a046c4d288407fb3dd830f5699a855a5

    Kind Regards

    October 9, 2024 at 5:11 pm #603794

    robertp19
    Participant

    Hello,

    The blurry issue is fixed !

    Thank you very much for your guidense.

    Regarding the user “Oleg Cyaputa” on access the Facebook page as a admin… can I remove?

    Please let me know and thanks again for your help.

    Regards,
    R

    October 9, 2024 at 5:14 pm #603795

    Artem Temos
    Keymaster

    Yes, you can remove this account. Let me know if there anything else I can help you with.

    October 9, 2024 at 5:19 pm #603801

    robertp19
    Participant

    Hello,

    For now everything is fine and working well and if I have any questions I will let you know.

    Thanks again for your prompt response and for resolving my problems.

    Have a nice day ahead!

    Regards.
    R

    October 9, 2024 at 5:32 pm #603807

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

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