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Installing theme

Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 8, 2024 at 5:58 pm #603487

    Hagzies69
    Participant

    Hi
    I am trying to install the woodmart theme as I have done several times, however with my latest purchase I am getting the following error:

    Unpacking the package…
    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure

    Please can you advise

    October 9, 2024 at 9:35 am #603603

    Luke Nielsen
    Keymaster

    Hello,

    You need to upload it manually as described in our article :

    https://xtemos.com/docs-topic/update-the-theme/

    Kind Regards

    October 9, 2024 at 9:53 am #603616

    Hagzies69
    Participant

    thanks for getting back to me. the theme has never been installed before as it is a new domain and a brand new wordpress site that hasnt been used yet, so I cant deactivate the theme because it has never installed in the first place. I’m really struggling with it and need it installed ASAP but keep getting the same error code whatever I try. Is there any way you can install it please?

    October 9, 2024 at 12:41 pm #603694

    Luke Nielsen
    Keymaster

    Hello,

    Send me access to the admin panel so I can look closer at it.

    Thank you for your time.

    Kind Regards

    October 9, 2024 at 1:15 pm #603701

    Hagzies69
    Participant

    Thank you very much. Ive sent wordpress login via the extra information

    October 9, 2024 at 2:08 pm #603717

    Luke Nielsen
    Keymaster

    Hello,

    The theme was installed.

    You can recheck your admin panel and let me know if you have any questions.

    Kind Regards

    October 10, 2024 at 1:24 pm #604068

    Hagzies69
    Participant

    Thanks a lot, all sorted

    October 10, 2024 at 2:06 pm #604085

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for confirming! We’re glad to hear everything is working well now. Should you need any further assistance or have any questions in the future, feel free to reach out.

    Kind regards

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Viewing 8 posts - 1 through 8 (of 8 total)

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