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Problem with the website checkout

Viewing 30 posts - 1 through 30 (of 38 total)
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  • Author
    Posts
  • October 10, 2024 at 12:11 pm #604027

    gavrielsgs
    Participant

    Hi, I have a number of problems with the website checkout.
    First of all, I have the option of filling in duplicate details if someone wants to send their shipment to another place, I don’t need it and want to cancel it completely.
    In addition, it is not possible to go to the payment page, it loads a lot without success.
    And also when you add a certain product to the cart, it always automatically adds two more products each time without being asked

    October 10, 2024 at 3:45 pm #604126

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please check how the plugin works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

    Best Regards

    October 10, 2024 at 6:49 pm #604185

    gavrielsgs
    Participant

    hi, i tried this but in diffrenet themes thats working

    October 11, 2024 at 9:47 am #604281

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Navigate to Dashboard > WooCommerce > Settings > Shipping > Shipping Options section > you’ll find the ‘Shipping destination’ setting, there you can select Default to customer billing address and the Ship to different address will not appear as already checked that you mentioned: https://snipboard.io/MvdgHQ.jpg

    Also, Try to disable the custom layout for the Checkout and see if it works. You can do this in Dashboard -> WoodMart -> Layouts.

    Best Regards

    October 11, 2024 at 9:57 am #604285

    gavrielsgs
    Participant

    I did everything, I arranged the checkout, for some reason I still can’t get to the payment and it still just adds products to my cart

    October 11, 2024 at 1:46 pm #604407

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

    Best Regards

    October 12, 2024 at 7:53 pm #604625

    gavrielsgs
    Participant

    hi, i tried this and this is not help

    October 13, 2024 at 9:19 am #604649

    gavrielsgs
    Participant

    I have attached the private access to the website, can you just look at it and change what is needed?

    October 14, 2024 at 9:11 am #604731

    gavrielsgs
    Participant

    ?

    October 14, 2024 at 10:16 am #604755

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your given login details are not working. Please share the correct login details then I will check the issue and give you a possible solution.

    Best Regards

    October 14, 2024 at 10:25 am #604764

    gavrielsgs
    Participant

    thats the correct

    October 14, 2024 at 2:20 pm #604865

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please update the new version of the theme “WOODMART WordPress NEW: 7.6 RELEASED”, update the required plugin, and check the option.
    https://xtemos.com/docs-topic/update-the-theme/

    If the issue remains, turn off all of the plugins not related to the theme, refresh your cache, and check if the problem persists.

    If the issue still remains, let me know and I will check and give you a possible solution.

    Best Regards

    October 14, 2024 at 2:35 pm #604869

    gavrielsgs
    Participant

    i did it now, not working 🙁

    its a long time to solve this problem, i need to work on this site

    October 14, 2024 at 4:02 pm #604906

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You have not updated the theme. Please update the new version of the theme “WOODMART WordPress NEW: 7.6 RELEASED”, update the required plugin, and check the option.
    https://xtemos.com/docs-topic/update-the-theme/

    Best Regards

    October 14, 2024 at 6:31 pm #604944

    gavrielsgs
    Participant

    hi i updated it, check

    October 15, 2024 at 7:17 am #604992

    gavrielsgs
    Participant

    Hi, we’ve been dealing with this for several days straight and I need to get the site back up and running, I’m losing money, I’ve already attached the details to you, I’d be happy if you just go to the site and change what’s needed, every solution you’ve given me so far hasn’t worked and I’m wasting time.
    She could have done all these solutions the same day.

    October 15, 2024 at 10:36 am #605069

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Now I have placed an order on your site. The checkout is working fine. Please check back your site and check the order.

    If you have any questions feel free to contact us.

    Best Regards

    October 15, 2024 at 10:46 am #605076

    gavrielsgs
    Participant

    how did you do I’m still trying and can’t

    October 15, 2024 at 12:46 pm #605121

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I visited your site and placed an order without any issues. Please clear your browser or site cache and check the issue again.

    Best Regards

    October 15, 2024 at 1:23 pm #605131

    gavrielsgs
    Participant

    Hi bro, I cleared the cache, tried through the phone, and also tried through a hidden browsing window and I still can’t do it, I don’t understand how you did it, try again and you’ll see that it’s not possible

    October 15, 2024 at 2:03 pm #605156

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please record a short video for better understanding to reproduce the issue on your site.

    Best Regards

    October 15, 2024 at 2:06 pm #605160

    gavrielsgs
    Participant

    yes, A video is attached

    October 15, 2024 at 2:09 pm #605161

    gavrielsgs
    Participant

    .

    Attachments:
    You must be logged in to view attached files.
    October 15, 2024 at 4:04 pm #605204

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have seen the issue on your site. The issue persists when you log out the website. Turn off all of the plugins not related to the theme, refresh your site cache/server cache, and check if the problem persists.

    Thank you in advance!

    Best Regards

    October 15, 2024 at 5:05 pm #605226

    gavrielsgs
    Participant

    Bro I did it already, I turned off all the plugins and did a cache clean it didn’t work, we tried it already.
    It’s really strange that there is no solution for this
    First time I come across something like this, and I have experience in building websites, this is my client’s website

    October 16, 2024 at 8:52 am #605293

    gavrielsgs
    Participant

    Hey bro, I tried it again, and it shows me like this – we couldn’t process the order, please try again. And still remains on the same page

    October 16, 2024 at 9:46 am #605335

    gavrielsgs
    Participant

    I changed THEME and it still didn’t give me, strange.

    October 16, 2024 at 3:05 pm #605463

    gavrielsgs
    Participant

    now its take me to 404 page

    October 16, 2024 at 4:04 pm #605485

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been resolved. For your clarification, I have placed a test order on your site. Please visit your site and reactivate the plugins one by one to check which one causes the issue.

    Best Regards

    October 16, 2024 at 10:27 pm #605587

    gavrielsgs
    Participant

    It takes me to a 404 page instead of a payment before I even started running plugins

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Viewing 30 posts - 1 through 30 (of 38 total)
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