Issue in checkout page when using payment gateway MyFatoorah

This topic has 5 replies, 2 voices, and was last updated 3 weeks, 3 days ago by Aizaz Imtiaz Awan.

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October 10, 2024 at 1:13 pm #604064

eman
Participant

Dear Support,

I integrated MyFatoorah (3rd party payment gateway plugin) in woodmart to use for checkout but it appears that it is not showing the payment gateway description section in checkout page(check image 1) but when I change the theme to another one it is working fine (check image 2).

Please I need to fix this issue asap, let me know if there is anything that needs to be done or I am doing wrong, or if it issue in the theme itself.

Regards,

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October 11, 2024 at 8:54 am #604268

Aizaz Imtiaz Awan
Keymaster

Hello,

Maybe you are using a custom layout. Try to disable the custom layout for the Checkout and see if it works. You can do this in Dashboard -> WoodMart -> Layouts.

Best Regards

October 11, 2024 at 10:32 am #604309

eman
Participant

I disabled the custom layout like you suggested and it didn’t work still facing same issue

October 11, 2024 at 2:08 pm #604420

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards

October 11, 2024 at 11:08 pm #604512

eman
Participant

I tried this solution I deactivated all plugin and still facing same issue

October 12, 2024 at 11:48 am #604556

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards
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