Urgent: Issue with Theme and Elementor Functionality

This topic has 32 replies, 2 voices, and was last updated 2 months ago by Artem Temos.

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October 11, 2024 at 2:55 pm #604434

ysabadia
Participant

Hi,
I am encountering a critical issue with the theme when using Elementor.

When I attempt to edit any page with Elementor, I initially see the “Elementor Safe Mode” option (as shown in the attached elementor1.png). Upon activating Safe Mode, the content either disappears or appears without styling (refer to elementor2.png). Additionally, when I try to edit “HTML Blocks” within the theme, Elementor fails to load and gets stuck in an endless loop. Adjusting Elementor settings to debug and Safe Mode redirects me to the posts section.

I have followed all recommended troubleshooting steps from Elementor support, such as disabling plugins, switching themes, increasing WP memory limits, and switching the loader, but the issue remains unresolved.

We are extremely frustrated with this ongoing issue. And this problem is significantly impacting our business, and I am growing increasingly frustrated. I would appreciate it if you could address and resolve this matter as soon as possible.

Thank you for your prompt attention to this.

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October 11, 2024 at 2:59 pm #604444

Artem Temos
Keymaster

Hello,

Thank you so much for contacting our support center.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

October 11, 2024 at 6:05 pm #604484

ysabadia
Participant

When we deactivate the theme, the HTML Blocks disappear, as they are a custom post type specific to this theme. See issue1.png.

Additionally, when switching to the default theme, Elementor loads the page, but only some of the content is displayed, while other content remains missing.

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October 14, 2024 at 10:03 am #604752

ysabadia
Participant

Kindly look in the issue, provide the solution that why elementor is not working with our theme while elementor is showing on other theme like Twenty Twenty Two.

October 14, 2024 at 10:04 am #604753

Artem Temos
Keymaster

Could you please temporarily disable all plugins that are not related to our theme so we can check this?

October 14, 2024 at 10:33 am #604769

ysabadia
Participant

OK i have disabled all plugins except Elementor and Woocommerce.
Now when i go edit the page, still it shows “Enable Safe Mode” for elementor. And when i enable the safe mode so it it is still not showing properly with in theme.

October 14, 2024 at 10:44 am #604783

Artem Temos
Keymaster

As we can see, plugins are still turned on. Please keep them disabled so we can check.

October 14, 2024 at 10:46 am #604785

ysabadia
Participant

Can you please check by your self according to your requirements. I have already shared credentials of test account.

October 14, 2024 at 10:50 am #604789

ysabadia
Participant

it is showing like mentioned in screenshot:
elementor issue.png

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October 14, 2024 at 11:03 am #604793

ysabadia
Participant

I cannot disable woocommerce and elementor. Because if i disable woocommerce then how could i check the edit product page and if i disable elementor plugin then the main thing is elementor what we are discussing.

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October 14, 2024 at 11:30 am #604808

ysabadia
Participant

We have purchased support to resolve the ongoing issue we’ve been facing for a while. This isn’t a one-time occurrence, and if it remains unresolved, we won’t be able to update the page content and design. Although we paused all plugins, the issue persists. What should we do next? We need an immediate and permanent solution.

October 14, 2024 at 11:43 am #604813

Artem Temos
Keymaster

Please send us your FTP access so we can troubleshoot it.

October 14, 2024 at 11:45 am #604814

ysabadia
Participant

please do the testing on staging website as we can not do anything on live production website

https://m3j.bfe.myftpupload.com/

credentials are same.

October 14, 2024 at 1:15 pm #604825

ysabadia
Participant

You can install file manager plugin to browse the files on staging website.

October 14, 2024 at 1:20 pm #604828
ysabadia
Participant
I have noticed that woodmart code widgets are not showing in elementor. And all widgets showing locked except general category. It seems that this is the issue because widgets are disappeared.
Please look into this issue that why woodmart widgets are not showing and why it is showing locked widgets.
- This reply was modified 2 months, 1 week ago by ysabadia.
- This reply was modified 2 months, 1 week ago by ysabadia.
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October 14, 2024 at 1:58 pm #604850

ysabadia
Participant

In our website XTEMOS plugins are not showing as shown in page widgets.png.
XTEMOS plugins looked like this: xtemos plugins.png which are not showing in editing mode now.

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October 14, 2024 at 3:36 pm #604888

Artem Temos
Keymaster

Sorry, but we need either FTP or SSH access. Also, we can’t enter your staging dashboard https://monosnap.com/file/NqbRgzmkPYt1g4xJiXIpuvbQeqGKmG

October 14, 2024 at 10:55 pm #604973
ysabadia
Participant
Sorry, credentials of staging site are mentioned in private content
- This reply was modified 2 months, 1 week ago by ysabadia.
October 15, 2024 at 9:19 am #605017

Artem Temos
Keymaster

We need FTP or SSH so we can edit your website files as well.

October 15, 2024 at 9:24 am #605021

ysabadia
Participant

OK FTP of live production website is mentioned in private content

October 15, 2024 at 9:27 am #605028

Artem Temos
Keymaster

So, should we do all the investigation on the production website? It would be better to perform this on staging instead.

October 15, 2024 at 9:47 am #605036

ysabadia
Participant

ok updated staging website is mentioned below:

October 15, 2024 at 10:23 am #605061

Artem Temos
Keymaster

Sorry, but FTP is wrong, and staging access seems to be incorrect, too. We can’t log in.

October 15, 2024 at 10:29 am #605064

ysabadia
Participant

Sorry. Sending again

October 15, 2024 at 3:14 pm #605181

ysabadia
Participant

Can you please resolve this issue ASAP. Thanks

October 15, 2024 at 5:34 pm #605234

Artem Temos
Keymaster

We have reinstalled the theme and now it works correctly. Please test it from your end.

October 15, 2024 at 9:19 pm #605263
ysabadia
Participant
It is not solved on live production site.
screenshots attached.
Elementor is opening in safe mode, and in safe mode XTEMOS widgets are still disappeared, not showing and content is also not showing on various placeholders.

Kindly resolve this on production site as well. Thanks.
- This reply was modified 2 months, 1 week ago by ysabadia.
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October 16, 2024 at 9:20 am #605298

Artem Temos
Keymaster

Please reinstall the theme on the production website too. It looks like you customized the theme files and that is why it doesn’t work as expected.

October 16, 2024 at 9:48 am #605336

ysabadia
Participant

Can you please reinstall the theme?

October 16, 2024 at 10:00 am #605343

ysabadia
Participant

We did not do any changes in theme. No modification.
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