Blog archive page not working

This topic has 7 replies, 2 voices, and was last updated 3 weeks, 1 day ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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October 24, 2024 at 11:59 am #607311

AmyPotatoHouse
Participant

Hi
I have had this theme for 3 years.

Suddenly the bloge archive page does not work I have not changed the archive page.
I add new blog posts about once a month, the latest was the start of Oct, I have shared the link to that recently. So it was working about a week ago.

I have tried to change layout, but when I do this, a critical error is shown and I have to revert back to a backup to regain access.

I have disabled all plugins except Elementor and Woo Commerce And WoodMart Core. The problem is still there.

The site is under maintenance while this is sorted.

It is only the blog page archive, nothing else is affected.
Thank you

Amy

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October 24, 2024 at 12:38 pm #607331

Artem Temos
Keymaster

Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

October 25, 2024 at 12:05 am #607485

AmyPotatoHouse
Participant

Hi
I didn’t get an email about this reply. I thought I would. It would save time if this occurred.

As stated above all plugins are already deactivated. Site is on maintenance.

Log in below

Thank you
Amy

October 25, 2024 at 12:37 pm #607579

Artem Temos
Keymaster

We have found a broken image size for one of the blog images. We regenerated this particular image and now it works well. Please check from your end.

October 25, 2024 at 12:42 pm #607586

AmyPotatoHouse
Participant

hi
Thank you, that is working now!
How has this happened? We have not changed anything
I have another page with the same theme and it is working fine. But I want to know what has gone wrong. so it doesn’t happen on the other web or indeed here again

Also how would one picture break the page? The entire page didn’t load and you couldn’t click on anything. No blogs were viewable.

Thanks
Amy

October 25, 2024 at 2:14 pm #607605

Artem Temos
Keymaster

Sorry, but we don’t know what exactly happened. The issue was caused by a wrong data format stored for this custom image size, which causes a PHP error.

October 28, 2024 at 12:57 pm #608071

AmyPotatoHouse
Participant

Ok, thank you for your help.
Amy

October 28, 2024 at 1:14 pm #608085

Artem Temos
Keymaster

You are welcome.
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