Issue with Theme Templates Not Loading in Elementor – DF-Style.com

This topic has 5 replies, 2 voices, and was last updated 3 weeks, 1 day ago by Hung Pham.

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October 25, 2024 at 3:39 am #607492

alismara1331
Participant

Hello Support Team,

I am experiencing an issue on my website (df-style.com) with the Xtemos theme templates. Whenever I attempt to load a template from the theme using the Xtemos Templates icon within Elementor, the icon disappears, and no templates are displayed. This prevents me from accessing the pre-designed templates that should be available from the theme.

I have attached a screenshot for reference. Could you please assist in resolving this issue?

Thank you for your support.

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October 25, 2024 at 11:00 am #607548

Hung Pham
Keymaster

Hi alismara1331,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

October 25, 2024 at 3:46 pm #607639

alismara1331
Participant

this link admin & thank u

October 26, 2024 at 1:41 pm #607782

Hung Pham
Keymaster

Hi alismara1331,

Thanks for details.

I tested Xtemos icon and it loaded templates well, please double check.

https://ibb.co/h8wRWGf

Regards,

October 28, 2024 at 3:02 am #607910

alismara1331
Participant

thank u

October 28, 2024 at 10:53 am #607981

Hung Pham
Keymaster

Hi alismara1331,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

Your feedback is the motivation to improve our work and services.

Regards,
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