Home › Forums › WoodMart support forum › Mobile Column (Filters) Problems

Mobile Column (Filters) Problems

Viewing 25 posts - 1 through 25 (of 25 total)
  • Author
    Posts
  • October 26, 2024 at 8:33 pm #607828

    szrejder.tech
    Participant

    Dear XTemos,

    We are facing a problem, where mobile menu (off canvas column button) bugs out. It does not load properly and makes huge space before products. Trying to use it then is impossible, as it just load dark background.

    – it’s not a cache issue (when it happens – it shows even for logged in admin with cache bypass, purging cache doesn’t work)
    – it happens randomly, even when “fixed” it comes back
    – temporary fix is to turn off ANY plugin on website and turn it back on
    – another fix is changing a layout on shop archive page in Elementor
    – you may not be able to see it at the moment, as we are trying to “fix” it as soon as it happens.

    • This topic was modified 5 months, 4 weeks ago by szrejder.tech.
    Attachments:
    You must be logged in to view attached files.
    October 28, 2024 at 11:22 am #608020

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

    October 28, 2024 at 12:02 pm #608038

    szrejder.tech
    Participant

    It happened now, i’m not fixing it so you can take a look, but I do not want to keep it for a long time.

    Second thing is, sometimes clicking menu (from header) on mobile does not work the first time. It ads # to link and nothing happens. It may open on third click for example.

    Attached credentials.

    October 28, 2024 at 2:17 pm #608106

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your given login details are not working. Please share the correct login details then I will check the issue and give you a possible solution.

    Best Regards

    October 28, 2024 at 2:30 pm #608115

    szrejder.tech
    Participant

    In attachment.

    Btw, we were changing a plugin so that it went back to normal at the moment as we mentioned.

    • This reply was modified 5 months, 3 weeks ago by szrejder.tech.
    October 28, 2024 at 4:38 pm #608150

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Now check back your site and check the issue after completely clearing the browser cache.

    Best Regards

    October 28, 2024 at 8:35 pm #608199

    szrejder.tech
    Participant

    Hello,

    Thank you, it may be fixed, we will watch if it comes back.

    There still is a issue with mobile menu – if you click it as soon as website loads it will just add “#” to url and need another 1-2 clicks to get it to work. It sometimes bugs out even without clicking it that fast.

    October 29, 2024 at 10:37 am #608312

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site and the mobile menu is working fine on first click.
    See video for clarification:
    https://uploadnow.io/f/5td6hND

    Check back your site and check the issue.

    Best Regards

    November 20, 2024 at 12:57 am #613595

    szrejder.tech
    Participant

    Problem with filters on shop page is back.

    November 20, 2024 at 1:32 pm #613759

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website.

    Best Regards

    November 20, 2024 at 1:39 pm #613764

    szrejder.tech
    Participant

    It has not changed since last time, you can look at post in this thread – last time you managed to fix it.

    Disabling/enabling any plugin still fixes it – it is now fixed as we do not want to have it bugged on website.

    November 20, 2024 at 3:40 pm #613824

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    So has your problem been solved or not?

    Best Regards.

    November 20, 2024 at 4:20 pm #613857

    szrejder.tech
    Participant

    As I said – it has been fixed sucessfully by you once, after I created that thread. It however happened again yesterday – maybe after 8.0 update it came back.

    A “turn any plugin off and on fix” is temporary, just like last time.

    November 21, 2024 at 9:19 am #614051

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site and it is working fine.
    See Screenshot for clarification:
    https://ibb.co/xfNjPvT

    Check back your site after completely clearing the browser cache and check the issue.

    Best Regards

    March 12, 2025 at 3:00 pm #645240

    szrejder.tech
    Participant

    The error is occuring on my second webiste. It is fixed now (turning off and on any plugin like last time), but happens everyday. You managed to fix it last time.

    March 13, 2025 at 11:09 am #645475

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say I have not seen the issue on your site. Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you?

    Best Regards,

    March 13, 2025 at 4:29 pm #645658

    szrejder.tech
    Participant

    I don’t know how to “make it happen”, as it happens randomly – but it is online right now, you may check it.

    And as I said, you’ve already fixed that issue on other page.

    March 14, 2025 at 10:05 am #645792

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    To better assist you, could you please share some screenshots or a short video demonstrating the problem? This will help in identifying the cause and providing an effective solution.

    Best Regards,

    March 14, 2025 at 11:09 am #645828

    szrejder.tech
    Participant

    I have already attached a screenshot, but here it is, another one. Attached a video as well.

    Attachments:
    You must be logged in to view attached files.
    March 14, 2025 at 2:25 pm #645905

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Now check back on your site and check the issue. I have updated the Elementor plugin on your site and purged the cache and it is working fine.

    See the video for clarification: https://uploadnow.io/f/0Z3mJ0Q

    Check back your site after completely clearing the browser cache and check the issue.

    Best Regards,

    March 14, 2025 at 2:37 pm #645915

    szrejder.tech
    Participant

    For now – issue is fixed. I will keep watching if everything is alright and contact you again if the issue persists.

    March 14, 2025 at 4:28 pm #645970

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Glad to hear the issue is resolved for now! Please feel free to reach out if it reoccurs or if you need any further assistance. I’m here to help.

    Best Regards,

    April 22, 2025 at 11:51 am #655748

    szrejder.tech
    Participant

    Hello, that problem occured on my another site, but ONLY on shop category pages (not /shop – but it is on /shop/category/eyeglasses).

    I tried updating Elementor and cleaning its cache, it did not help.

    Could you make a persistent fix in theme? As I already encountered it on all sites I made with Woodmart.

    Attachments:
    You must be logged in to view attached files.
    April 22, 2025 at 3:16 pm #655812

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site and it is working fine.

    See Screenshots for clarification:
    https://ibb.co/jvdfNDRN
    https://ibb.co/4nZMLyB5

    Check back your site and check the issue. If you have another behaviour, could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you?

    Best Regards,

    April 22, 2025 at 3:22 pm #655814

    szrejder.tech
    Participant

    but ONLY on shop category pages (not /shop – but it is on /shop/category/eyeglasses).

    As I said, it occurs only on category page. What to record? It is super easy to reproduce.

  • Author
    Posts
Viewing 25 posts - 1 through 25 (of 25 total)