Product Variants Not Displaying in Upsell Section on Product Page

This topic has 9 replies, 2 voices, and was last updated 4 hours, 21 minutes ago by Luke Nielsen.

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October 27, 2024 at 10:33 pm #607895
saver1991
Participant
Hello,

I’m experiencing a critical issue with the WoodMart theme. Product variants are not displaying in the upsell section on the product page. This issue only affects products with variants; products without variants display as expected.

As this is preventing the website from going live, it’s an urgent matter, and I would greatly appreciate your prompt assistance.
- This topic was modified 4 days, 16 hours ago by saver1991.
October 28, 2024 at 3:21 pm #608121

Luke Nielsen
Keymaster

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

October 28, 2024 at 3:31 pm #608128

saver1991
Participant

Hi,

I have shared login credentials. Please let me know if there’s any additional information I can provide.

Thanks

October 29, 2024 at 10:35 am #608311

Luke Nielsen
Keymaster

Hello,

1. Set another product style, e.g. this one – https://prnt.sc/XwJRGyq_8iG6

2. Enable the “Quick shop” for variable products – https://prnt.sc/mGG50k7jGHhq

3. Select the attribute in the “Grid swatch attribute to display” – https://prnt.sc/IGlVGVaXRVPq

Then check how it works.

Kind Regards

October 29, 2024 at 1:10 pm #608380

saver1991
Participant

Hi,

I followed the instructions step by step, but the product variants are still not showing on the upsell section of the product page.

To give a more specific example, this product (eg. https://dionysusculturefood.com/store/coppe/cured-capocollo-with-fennel) should be displaying 6 products in upsell, while currently it doesn’t display any.

This only happens when the products that should be displayed in upsell contain variants, while the products with no variants are displayed correctly on the upsell section (eg. https://dionysusculturefood.com/store/sauces/wild-boar-ragu/).

Can you please review again and share solution, and also please let me know if the steps you provided before are still relevant as part of the solution? If not, I will revert to previous options.

Thanks

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October 29, 2024 at 1:20 pm #608387

Luke Nielsen
Keymaster

Hello,

Thank you for the explanation. The above steps are not related to this issue as you describe in the latest message.

May I disable 3rd party plugins and enable the parent/default theme for testing?

Thank you for your time.

Kind Regards

October 29, 2024 at 1:58 pm #608408

saver1991
Participant

Hi,

Just to clarify that was I mentioned on my last message and in my first message were related to the same issue.

Also, I have now reverted the options you previously suggested as these are not going to solve the issue.

Yes, you may take those actions, as long as these won’t cause any issues to the website once they have been activated again.

Thanks

October 30, 2024 at 3:51 pm #608786

Luke Nielsen
Keymaster

Hello,

It was fixed on your website. In general, it will be fixed in the next update.

Thank you for your time.

Kind Regards

October 30, 2024 at 11:39 pm #608864

saver1991
Participant

Hi,

Thanks for checking into this. Just a note that the brand attribute for product variants in the upsell and cross-sell sections is currently not displayed, as shown in the attached image.

Could you please look into this further to fully resolve the issue?

Thanks!

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November 1, 2024 at 11:05 am #609198

Luke Nielsen
Keymaster

Hello,

It will not work as this attribute is not in the variation, therefore it is not displayed.

Let me know if you have additional questions.

Kind Regards
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