Product Variants Not Displaying in Upsell Section on Product Page

Hi,

I have shared login credentials. Please let me know if there’s any additional information I can provide.

Thanks

Hi,

I followed the instructions step by step, but the product variants are still not showing on the upsell section of the product page.

To give a more specific example, this product (eg. https://dionysusculturefood.com/store/coppe/cured-capocollo-with-fennel) should be displaying 6 products in upsell, while currently it doesn’t display any.

This only happens when the products that should be displayed in upsell contain variants, while the products with no variants are displayed correctly on the upsell section (eg. https://dionysusculturefood.com/store/sauces/wild-boar-ragu/).

Can you please review again and share solution, and also please let me know if the steps you provided before are still relevant as part of the solution? If not, I will revert to previous options.

Thanks

Hi,

Just to clarify that was I mentioned on my last message and in my first message were related to the same issue.

Also, I have now reverted the options you previously suggested as these are not going to solve the issue.

Yes, you may take those actions, as long as these won’t cause any issues to the website once they have been activated again.

Thanks

Hi,

Thanks for checking into this. Just a note that the brand attribute for product variants in the upsell and cross-sell sections is currently not displayed, as shown in the attached image.

Could you please look into this further to fully resolve the issue?

Thanks!

Hi,

Thanks for clarifying the reason why the brand name wasn’t showing on that section.

We have also noticed that the images displayed are blurred/low quality and cropped to squared shape, while their original format is different (4:3). Could you please make sure the images showed are loading the original size ones and in the original format?

Thanks for the support.