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shipping fee options

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  • October 29, 2024 at 5:40 am #608233

    tradeadaptkorea
    Participant

    I’ve set up free shipping for orders over $70, but when customers proceed to checkout, a $11.50 shipping option still appears. This is confusing for customers who expect free shipping. Could you please remove this option? No customer wants to be charged an extra shipping fee when they qualify for free shipping

    Please check the enclosed file
    in the right CART TOTALS section, there is shipping $11.50 option

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    October 29, 2024 at 7:01 pm #608523

    Hung Pham
    Keymaster

    Hi tradeadaptkorea,

    Thanks for reaching to us.

    Follow the WooCommerce documentation to set up shipping rates https://docs.woocommerce.com/document/flat-rate-shipping/

    These settings are not related to our theme (these settings are default WooCommerce settings), so it’s outside the scope of our support. If you need any detailed information about shipping rates contact WooCommerce plugin support on the plugin support forum https://wordpress.org/support/plugin/woocommerce/

    Regards,

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