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- This topic has 10 replies, 2 voices, and was last updated 3 weeks ago by ds.
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AuthorPosts
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October 29, 2024 at 11:42 am #608333
dsParticipantHello,
Am trying to use wowrevenue plugin with the theme but its not triggerring add to cart. If i go into cart page and come back it reflects but than shows a critical error on cart page. Have tried disabling all plugins but there is no plugin conflict. Have also tried to use the plugin on 7 different themes and it works perfectly well.
Is there a solution you can suggestto use on woodmart?
Best RegardsOctober 29, 2024 at 12:49 pm #608370
Artem TemosKeymasterHello,
To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
October 29, 2024 at 1:34 pm #608394
dsParticipantHello,
Thankyou for your reply.
Pic 1 shows campaign created on product page.
Pic 2 shows add to cart function.
Pic 2,5 shows added to cart message.
Pic 3 shows no addition to cart icon as the 2 products were there already.
Pic 4 shows clicking icon to check cart.
Pic 6 shows error on cart page.
Pic 7 shows cart icon showing addition of products earlier added.
Hope this helps.
Best RegardsAttachments:
You must be logged in to view attached files.October 29, 2024 at 1:37 pm #608397
Artem TemosKeymasterPlease disable all plugins that are not related to our theme and send us your admin access so we can troubleshoot this issue on your website.
October 29, 2024 at 1:41 pm #608400
dsParticipantHello the above is tried on a staging site.
Will that be ok to send you the link?
RegardsOctober 29, 2024 at 1:44 pm #608401
Artem TemosKeymasterYes, you can share your staging website access if the issue exists there.
October 29, 2024 at 1:47 pm #608402
dsParticipantSent you details in the private area.
October 29, 2024 at 1:58 pm #608409
Artem TemosKeymasterPlease disable all plugins that are not related to our theme temporarily.
October 29, 2024 at 2:04 pm #608412
dsParticipantAll disabled.
October 29, 2024 at 3:13 pm #608435
Artem TemosKeymasterWe checked with different themes on your website and it doesn’t refresh the cart widget in the header. Here is video https://gyazo.com/138434e4c0cdf8ff47549a422cd7e4e5
As for the cart page error, try to disable custom layout for the cart page in Dashboard -> WoodMart -> Layouts -> Cart. This plugin might be developed for the standard WooCommerce cart layout only.
October 29, 2024 at 3:17 pm #608439
dsParticipantHello,
Ok shall try and do that and see if it works.
The cart layout is one from the theme i am assuming as didnt change that but let me have a look.
Regards -
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